Telecom Analyst
Telecom Analyst
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Job Description
Video Conferencing infrastructure and endpoints management
Unified Communications Systems (Webex PBX ACD etc)
Mobile device support and Management
Networking Concepts (CUBE SBC SIP H323 VoIP etc)
Cisco
Mitel
Zoom
AirWatch
Apple Business Management
Microsoft
Ability to work independently but in a team environment
Able to meet deadlines
Punctual
Ability to multitask and balance their work day
Ability to troubleshoot complex problems and determine a solution
Provides technical assistance in support and preparation of telecom technologies primarily focused on telecommunications infrastructure management deployment and maintenance. Requires working knowledge of and experience with networking mobile desk phones and desktop technologies including but not limited to desktop applications smart phones (iOS) VoIP and PBX telecom systems. Must be able to work independently or as part of a team. Instate day travel in Stateowned vehicles is expected. Occasional long hours are possible but limited. This is a 100% remote position with office visits as needed. Applicants must reside within the State of Wisconsin.
The DOC telecom group manages:
- Cisco infrastructure and endpoints
- Mitel VoIP PBX and ACD
- Telecommunication Company management
- Smart phone support
- Airwatch
- Apple Business Management
- Video conferencing account management
Minimally qualified applicants must have:
- Working knowledge of Telecommunication concepts such as SIP H323 and other VoIP technologies
- Working knowledge of Networking concepts
- Experience with Cisco phones and infrastructure
DOC requires background checks to be performed internally.
This position will have minimal travel but it may be necessary for some projects. No overnight travel expected.
Employment Type
Full Time
