Help Desk Technician
Help Desk Technician
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Help Desk Technician (US Citizen Only)
Location: Remote
We are currently seeking candidates who meet the following qualifications
Responsibilities:
- Respond to help desk tickets emails phone calls or inperson inquiries to provide firstlevel technical support.
- Diagnose troubleshoot and resolve hardware software and network issues for endusers.
- Escalate complex issues to senior technicians or IT administrators when necessary.
- Perform routine maintenance and updates on computers printers and other devices.
- Assist in the setup configuration and deployment of new hardware and software.
- Maintain accurate inventory of IT equipment and tools.
- Educate users on basic IT processes applications and best practices.
- Create and update documentation for common technical issues and their solutions.
- Provide guidance on cybersecurity measures such as password policies and phishing prevention.
- Monitor system performance and uptime; report any anomalies or recurring issues.
- Log all support interactions resolutions and system changes in the help desk system.
- Analyze support trends to identify areas for improvement.
- Work with other IT team members to ensure efficient operation of the organizations IT infrastructure.
- Participate in team meetings and contribute to process improvement discussions.
Qualifications:
- Associate degree in Information Technology Computer Science or a related field (or equivalent work experience)
- Proficiency in Windows Mac OS and/or Linux operating systems.
- Experience with troubleshooting hardware (PCs printers peripherals) and software applications.
- Basic understanding of networking principles (DNS DHCP TCP/IP).
- Experience with ticketing systems such as ServiceNow or Zendesk is a plus.
- Excellent verbal and written communication skills.
- Strong problemsolving and criticalthinking abilities.
- Patience and a customerfocused attitude.
- CompTIA A
- Microsoft Certified: Modern Desktop Administrator
- ITIL Foundation
- Federal Experience is a plus.
- Required Security clearance.
If you meet these qualifications please submit your application via link provided in Linkedin.
Kindly do not call the general line to submit your application.
Employment Type
Full Time
