ApplicationProduction Support Analyst
ApplicationProduction Support Analyst
Posted on :
30-11-2024
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1 Vacancy
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Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. Our client is a company who is a provider of banking and financial services. The company operates through two divisions Retail Banking and Services and Corporate and Institutional Banking
Position: Application/Production Support Analyst
Location: Montreal QC H3A 2A6
Duration: 12 Months
Job Type: Contract
Work Type: Onsite
Shift: 08:00 am to 05:00 pm
Job Description:
- The APS Analyst (Analyst) is responsible and accountable for daily support and health of the production environment for multiple applications in the APS Functions portfolio.
- Such tasks include change user request incident and problem management for the department.
- As required functional support and user setup may be performed.
- The Analyst shall serve on a team which acts as the first pointofcontact (Level 1 and 2): the role will be to receive to record and to understand issues to fix known issues suggest improvements route unknown issues to Level 3 support staff and to then communicate the resolution to the requestor.
- Assist the user community to resolve technical issues.
- Coverage during weekend and offhours are on an as needed basis.
- The position will be required to work off normal working hours.
Main Responsibilities:
Level 1 and 2 Support:
- Active monitoring of production activities
- Perform remediation steps when required
- Interface with external IT communities to resolve incidents
- Work with development community for Level 3 incident escalations
- Log work and effort in support tracking application and work with team and management to reduce recurring issues
- Available for afterhours support activities when necessary
Change and Request Management:
- Responsible and accountable for changes to the production environment for NAR applications
- Work with development community for release prioritization
- Ensure that requests for change adhere to Group and Department Policies
- Available for afterhours and/or weekend change activities when necessary
Reporting & Special Projects:
- Participate in project elaboration phases to ensure application production team is aware of upcoming changes and the team has required skills for supporting changes postrelease
- Regular reporting to line manager for prioritization and escalation
- Conduct and participate in meetings with related communities
- Perform control result analysis and reporting and take up corrective actions as needed
- As required take up project management responsibilities for special projects
Requirements:
Training and Occupational Experience:
- Support role experience required ( >5 years experience)
- Experience in Banking / Financial sector preferred
- Knowledge Core Banking applications and/or data warehousing preferred
- DevOps knowledge will be an advantage
Essential specific requirements:
- Strong database skills (Oracle MS SQL)
- Unix/Linux hands on experience with knowledge of day to day commands
- Scripting experience (Shell powershell )
- Scheduling tools (Autosys)
- Monitoring tools (Sysload Geneos)
- Collaboration Frameworks (SharePoint)
- File transfer protocols
- Prior experience in a banking environment will be an advantage
Skills and Behaviours:
- Strong communication skills (written and verbal)
- Good organizational skills
- Basic office software literacy (Microsoft Office etc.)
- Professional attitude and good interpersonal behavior
- Autonomy and adaptability; must be able to take initiative and be proactive
- Global financial products knowledge a plus
- Project management skills a plus
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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