Infrastructure Engineer
Infrastructure Engineer
Posted on :
30-11-2024
Employer Active
1 Vacancy
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Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. Our client is the brand name of Deere & Company an American corporation that manufactures agricultural machinery heavy equipment forestry machinery diesel engines drivetrains used in heavy equipment and lawn care equipment.
Job Title: Infrastructure Engineer
Location: Fargo ND 58102
Duration: 10 Months
Job Type: Contract
Work Type: Onsite
Visa sponsorship is not available now or in the near future for this position.
Job Descriptions:
- To provide onsite deskside Tier 2 support performing the following duties:
Major Purpose:
- Provides daytoday operational support for a computing environment (computer center unit computing a community of users etc.) to contribute to the smooth running of that environment.
- Procedures are generally wellestablished.
- Support activities generally require a good basic technical background while also being administrative in nature.
- Performs/monitors processes or operations that are reasonably stable and/or which often require choices between several options.
Job Duties:
- Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. Typical examples: imaging computers replacing printer toner disposing of outdated assets and resolving trouble tickets from ServiceNow queues.
- Documents recording and/or distributing information. Has some breadth depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center following KB articles for problem resolution and following unit specific processes.
- Responsible for effective email communications and ability to create and maintain basic documents/records: Typical examples: contact lists process logs problem incidence reports customer information updates exterior ship orders inventory maintenance or other service recordshandling standard facilities administration requests
- Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
- Maintains equipment supplies data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance ordering supplies monitoring inventory updating data records and interacting with suppliers.
- Applies some technical knowledge in the support of processes or operations Typical examples: understanding basic printer operations to replace toner and pickup rollers performing trouble shooting by following KB article to resolve end user tickets.
Job Requirements:
- Knowledge of computing and networking concepts and fundamentals
- Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
- Knowledge of computer security policies and a general overall knowledge of computer security concepts.
- 1 year or more IT experience preferred but recent college graduates will be considered
Education Requirements:
- Degree in an Information Technology discipline or equivalent experience.
- High School or secondary diploma or equivalent
Additional Information:
- Metatarsals are required on the first day
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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