Sr ITSM Analyst
Sr ITSM Analyst
Posted on :
30-11-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology consulting and business process outsourcing services dedicated helping the worlds leading companies build stronger businesses.
Title: Sr. ITSM Analyst
Work Location: Phoenix AZ 85003
Job Type: Contract
Work Type: Onsite
Duration: 12 Months
Job Description:
Responsibilities:
- This ITSM (Information Technology Service Management)
Analyst role ensures that standardized methods processes and procedures facilitate efficient and prompt tracking of our comprehensive IT Service Management program. - The role works closely with multiple IT teams to create maintain and manage our core ITIL based services under the appropriate technical and regulatory controls. Manages the automation and continuous improvement program for one or more of the core ITSM practices
- The role will have particular practice focus on Incident Management and / or Problem Management but other practice areas include: Chang management Release Management Asset Management Configuration Management and Knowledge management.
- The role identifies opportunities to improve the daytoday operations and efficiency of the IT organization.
- Oversight and support of one or more of our core ITSM practices (Incident Management / Problem Management).
- They will define execute and coordinate the appropriate process activities across IT and with external third parties in adherence to WAB requirements.
- Creates and develops company policies standards and procedures for ITSM and provides consultation to the other ITSM practices.
- This may include an annual review and approval of policies and procedures by the appropriate management and board committees.
- Supports the entire ITSM team with general Technical Writing assistance; content organization document creation formatting and best practices.
- Responsible for managing escalations within their managed practice including providing reporting and feedback to bank leaders and all risk or oversight committees.
- Uses discretion in identifying and responding to complex issues and assignments
- Creates and provides periodic Management Reporting (KPIs & SLAs) relating to ITSM as part of the IT Governance function including goal metrics that are specific measurable attainable realistic and timebound.
- Drives and implements Service Management best practices for all related processes including evaluating and implementing improvements to enhance performance (throughput) vulnerability management (security) efficiency (cost) and effectiveness (quality).
- Facilitates and coordinates the practicerelated meetings to assure adherence to approved policies and procedures; including but not limited to scheduling coordinating communicating and maintaining appropriate minutes documentation etc.
- Responsible for developing and delivering training and guidance for the ITSMmanaged practices with stakeholders based on their roles and responsibilities.
- Perform range of work sometimes complex and non routine in a variety of environments
- Supports internal and external audit requests for ITSM and related processes
- Minimum 5 years of experience managing and using one or more of the ITSM practices (Incident Management P Management Change Management Release Management).
- Minimum 5 years of general Information Technology related experience including experience with core IT skills; i.e. PowerShell Scripting Python and SQL development.
- Working knowledge of IT control frameworks such as ITIL V4 COBIT or ISO 9000:2000 (ITIL v3 or v4 certification is not required but is a plus).
- University degree in IT or other technical discipline or equivalent in years of progressive experience in enterprisel environments.
- Strong influencing and relationship management skills.
- Ability to manage multiple highpriority efforts / competing priorities and flexibility to adjust to changing requirements schedules and priorities.
- Selfdriven and resourceful to achieve goals independently as well as work well in groups.
- Ability to quickly adapt to new technologies and changing business requirements.
- Strong verbal and written communication skills.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
