IT Support Specialist
IT Support Specialist
Posted on :
29-11-2024
Employer Active
1 Vacancy
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Job Description
Job Title: IT Support Specialist (US Citizens Only)
Location: Remote
We are currently seeking candidates who meet the following qualifications:
Responsibilities:
- Provide firstlevel and secondlevel support to endusers via phone email and inperson.
- Troubleshoot hardware software and networkrelated issues.
- Install configure and maintain computer systems peripherals and software applications.
- Manage and monitor user accounts permissions and access rights in Active Directory.
- Maintain and support enterprise communication tools such as Microsoft Teams Outlook or similar platforms.
- Assist in diagnosing and resolving connectivity issues including LAN WAN and VPN.
- Monitor IT security and enforce policies to safeguard data and systems.
- Document support tickets technical procedures and solutions in the knowledge base.
- Conduct training sessions or create guides to assist users in utilizing technology effectively.
- Track IT equipment inventory and ensure all hardware/software is up to date.
- Coordinate with vendors for hardware repairs and replacements.
- Work closely with other IT team members to resolve complex issues.
- Participate in projects such as system upgrades migrations and deployments.
Qualifications:
- Associates or Bachelors degree in Information Technology Computer Science or a related field (or equivalent experience).
- Experience in IT support help desk or a related role.
- Experience with operating systems (Windows macOS Linux) and office productivity software.
- Experience with remote support tools and ticketing systems (e.g. Jira Zendesk or ServiceNow).
- Knowledge of networking fundamentals (TCP/IP DNS DHCP).
- Experience with hardware troubleshooting and repair.
- Understanding of cloud services (e.g. Microsoft 365 Google Workspace).
- Basic knowledge of scripting (PowerShell Bash) is a plus.
- Strong communication and interpersonal skills.
- Ability to work independently and collaboratively in a team.
- Excellent time management and multitasking abilities.
- Federal Experience is a plus.
- Required Security clearance.
If you meet these qualifications please submit your application via link provided in Linkedin.
Kindly do not call the general line to submit your application.
Employment Type
Full Time
Key Skills
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