Customer Success Executive
Customer Success Executive
Posted on :
29-11-2024
Employer Active
1 Vacancy
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Job Description
Location: Noida Sector 2
Experience: 13 years in Customer Success or Account Management
Employment Type: Fulltime Work From Office
Key Responsibilities:
- Client Relationship Management: Build strong longterm client relationships to ensure their success with MyOperator solutions.
- Customer Onboarding: Onboard and train new clients on product features.
- CrossSelling & Upselling: Identify opportunities to expand accounts and drive additional revenue.
- Revenue Generation: Contribute to revenue growth by expanding customer accounts and identifying opportunities for further engagement.
- Retention & Renewals: Proactively manage customer retention renewals and satisfaction.
- Issue Resolution: Work with internal teams to resolve client issues quickly.
- Performance Tracking: Monitor customer satisfaction and key success metrics.
Requirements
Experience: 13 years in customer success account management or similar roles.
Skills:
- Strong communication problemsolving and relationshipbuilding skills.
- Proficiency in CRM tools (Salesforce HubSpot etc.).
- Experience in crossselling upselling and customer retention strategies to drive revenue growth.
Benefits
- Device Reimbursement
- Dynamic Office Culture at Noida Sector 2
- Career Growth Opportunities
-Client Relationship Management: Build strong, long-term client relationships to ensure their success with MyOperator solutions. -Customer Onboarding: Onboard and train new clients on product features. -Cross-Selling & Upselling: Identify opportunities to expand accounts and drive additional revenue. -Revenue Generation: Contribute to revenue growth by expanding customer accounts and identifying opportunities for further engagement. -Retention & Renewals: Proactively manage customer retention, renewals, and satisfaction. -Issue Resolution: Work with internal teams to resolve client issues quickly. -Performance Tracking: Monitor customer satisfaction and key success metrics.
Education
Graduate
Employment Type
Full Time
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