drjobs Customer Success Executive

Customer Success Executive

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Tokyo - Japan

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

What you get to do in this role:

  • You will Identify areas of risk and takes steps to prevent customer or revenue churn
  • You will be responsible for working closely with Sales Teams to define and execute product adoption and customer retention plans
  • As a Customer Success Executive you will provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models and makes sure that all parties adhere to it.
  • You will help the customer identify incidents where contractual SLAs were missed and takes necessary action
  • Improving the overall satisfaction of the customer as well as the satisfaction of their internal customers is the key to success in this role. 

Qualifications :

To be successful in this role you have:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry. 
  • Fluent in Japanese and English
  • Must be authorized to work in Japan
  • The ideal candidate will have significant experience collaborating with senior IT and business leaders. They must have a track record of successfully demonstrating the ability to translate corporate strategy/objectives with the applied use of ServiceNow technology in the context of the clients environment.
  • PMP preferred project management experience required.
  • A minimum of 10 years in a similar client facing or appropriately relevant role in operating account or client relationship management
  • Experience in any of the following critical subject areas with a demonstrated history delivering consulting services:
  • IT Strategy and Planning
  • IT Operations and Management
  • Human Resources
  • Security Operations
  • Customer Service Management
  • IT Processes
  • IT Governance
  • IT Portfolio Program and Project Management
  • IT Project Delivery (SDLC)
  • Experience with project problem diagnosis solution development client communications facilitation of decision making documentation managing client expectations and team leadership

 

JV20

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!


Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. 


Remote Work :

No


Employment Type :

Fulltime

Employment Type

Full-time

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.