Incident Manager
Incident Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities and Challenges
- Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible;
- Conducts escalation to service teams senior management and leaders to ensure appropriate awareness engagement and focus;
- Leveraging technology to issue all communications and providing key stakeholder management
- Associate Incidents with other records (i.e. Incidents Changes Problems Knowledge Articles Known Errors etc.);
- Leading driving facilitating and chairing all investigation activities meetings and conference calls
- Forming collaborative action plans with specific actions roles and deadlines and ensuring these are completed
- Matrix management of people processes and resources including third parties including resolving conflict to move forward to resolution
- Being accountable for resolving the outage via workaround or permanent fix
- Ensuring all administration and reports are maintained and uptodate including contacts information technical diagrams post major incident reviews
- Supporting and nurturing process improvements and knowledge base improvements
- Continually maintaining and developing tools and resources to manage major incidents effectively
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Employment Type
Full Time
Company Industry
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
