Customer Success Manager Dutch Speaker
Customer Success Manager Dutch Speaker
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Salary Not Disclosed
1 Vacancy
Job Description
RoomRaccoon
RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our allinone hotel management system.
Our diverse team of 110 professionals spread across 5 offices worldwide serves 2000 clients across Europe USA and Africa.
Title: Customer Success Manager
Type: Onsite
Terms: Fulltime
Language: Dutch
Location: Only considering applications based in Portugal (Lisbon) Netherlands (Breda) & Spain (Valencia) South Africa (Cape Town)
Tasks
Your North Star
You will be responsible for helping our existing customers in the Benelux market to leverage the full power of RoomRaccoon by upselling a range of upgrades. These upgrades range from our own premium services including automated customer upselling and entrylevel revenue management to integrations with an extensive marketplace of connectivity partners covering accounting automation point of sale door lock third party revenue management software and much much more.
Requirements
Day in the life of the Customer Success Manager
Product and Market Knowledge
- Identify upsell opportunities by understanding customers evolving needs and objectives.
- Collaborate with the sales team to develop tailored proposals and strategies for expanding customer usage.
- Deliver demos of RaccoonPay and showcase additional benefits to interested hoteliers.
- Develop a comprehensive understanding of our product suite competitor offerings and pricing.
Customer Engagement and Relationship Building
- Proactively engage with hoteliers to understand their business goals challenges and objectives.
- Serve as the primary point of contact fostering strong relationships with key stakeholders.
- Conduct regular checkins and reviews with customers to monitor progress and satisfaction levels.
- Identify opportunities to optimize and enhance hoteliers experiences based on feedback and usage patterns.
- Provide training and educational resources to empower hoteliers to maximize our products.
Customer Retention Strategies
Develop and execute strategies to proactively address customer concerns and mitigate churn risks.
Key skills:
Non negotiable: Fluent Dutch & English
2 years of work experience in a similar role
Hotel sales or SaaS experience is advantageous
Patient and empathetic towards customers but naturally able to lead a conversation deal with emotions and not afraid to upsell
Motivated working in a hightech fastpaced entrepreneurial environment requiring strong prioritisation abilities
How to be successful as the Customer Success Manager
- Organisation & Planning
- Attention to detail
- SelfMotivated
- Stress Management
- Team Player
Benefits
Perks:
- Free Food Fridays
- Mac Environment
- Incentive Based Commission
- Formal Training Budget
- Annual Hotel Experience
- Equity
- Birthday & Christmas Vouchers
- Holiday allowance (8%)
Disclaimer: Thanks so much for your excitement about joining RoomRaccoon! Were lucky to have so many talented people eager to be part of our team so were reviewing applications as they come in. If you dont hear from us within three weeks it means weve decided to move forward with other candidates this timebut dont be discouraged! Keep an eye on our careers page and wed love for you to apply for roles that fit your talents in the future!
Employment Type
Full Time
