ICT Assets Management Administrator
Posted on :
28-11-2024
Employer Active
1 Vacancy
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Job Description
Role Purpose
Develop and implement processes and procedures for tracking and analyzing the technical and administrative data of clients software hardware and IT equipment from requisition to retirement.
Track and maintain copies of software licenses warranties maintenance agreements and vendor contracts. Perform inventories and usage monitoring of all IT assets recording all findings changes physical locations and support incidents.
Communicate asset management strategies effectively to team members and stakeholders in a timely and clear manner.
Identify opportunities to maximize or exploit unused or partially used IT assets to achieve full efficiency and ROI from company resources.
Conduct and report on software and hardware asset reconciliation and audit activities including licensing warranty and maintenance/support contract information on a timely basis.
Compare warranties maintenance agreements and vendor contracts to assist with asset upkeep upgrades repairs and replacements.
Generate distribute and review relevant management reports. Research industry best practices and compare them with the organizations practices to establish benchmarks for managing IT assets.
Participate in and coordinate regular incident and problem resolution processes including the documentation of knowledgebased articles.
Develop and implement proactive processes and procedures for managing and monitoring printing services including consumables inventories and operational status.
Coordinate thirdparty equipment delivery and maintenance contracts.
Configure and deploy new or changed IT equipment including laptops desktops printers and peripherals.
Collaborate with various IT service management functions and processes to meet ICT asset management requirements.
Supervise the activities of the ICT Asset Management Analyst and manage thirdparty contracts related to IT assets.
Maintain relationships with business users and thirdparty suppliers addressing stakeholder expectations.
Communicate openly and promptly with internal and external stakeholders providing all necessary information and support.
Assume additional responsibilities as directed by the direct supervisor.
Adhere to departmental budgets ensuring optimal utilization of all available resources.
Provide information and support for the development of IT budgets and forecasts.
Implement approved departmental policies processes and procedures to ensure work is completed consistently and controlled while delivering worldclass service.
Ensure costefficient usage of all resources to minimize wastage and unnecessary expenses.
Share ideas and viewpoints to streamline processes driving efficiency and improvements across the organization.
Ensure compliance with all relevant QHSSE management procedures and controls across the department providing a safe worldclass secure and environmentally responsible service to customers the public and employees.
Achieve departmental goals by setting individual objectives managing performance developing staff and providing both formal and informal feedback to maximize overall performance and engagement.
Motivate team members and identify opportunities to participate in change initiatives programs and projects that align with international best practices and respond to changes in the competitive environment.
Track and maintain copies of software licenses warranties maintenance agreements and vendor contracts. Perform inventories and usage monitoring of all IT assets recording all findings changes physical locations and support incidents.
Communicate asset management strategies effectively to team members and stakeholders in a timely and clear manner.
Identify opportunities to maximize or exploit unused or partially used IT assets to achieve full efficiency and ROI from company resources.
Conduct and report on software and hardware asset reconciliation and audit activities including licensing warranty and maintenance/support contract information on a timely basis.
Compare warranties maintenance agreements and vendor contracts to assist with asset upkeep upgrades repairs and replacements.
Generate distribute and review relevant management reports. Research industry best practices and compare them with the organizations practices to establish benchmarks for managing IT assets.
Participate in and coordinate regular incident and problem resolution processes including the documentation of knowledgebased articles.
Develop and implement proactive processes and procedures for managing and monitoring printing services including consumables inventories and operational status.
Coordinate thirdparty equipment delivery and maintenance contracts.
Configure and deploy new or changed IT equipment including laptops desktops printers and peripherals.
Collaborate with various IT service management functions and processes to meet ICT asset management requirements.
Supervise the activities of the ICT Asset Management Analyst and manage thirdparty contracts related to IT assets.
Maintain relationships with business users and thirdparty suppliers addressing stakeholder expectations.
Communicate openly and promptly with internal and external stakeholders providing all necessary information and support.
Assume additional responsibilities as directed by the direct supervisor.
Adhere to departmental budgets ensuring optimal utilization of all available resources.
Provide information and support for the development of IT budgets and forecasts.
Implement approved departmental policies processes and procedures to ensure work is completed consistently and controlled while delivering worldclass service.
Ensure costefficient usage of all resources to minimize wastage and unnecessary expenses.
Share ideas and viewpoints to streamline processes driving efficiency and improvements across the organization.
Ensure compliance with all relevant QHSSE management procedures and controls across the department providing a safe worldclass secure and environmentally responsible service to customers the public and employees.
Achieve departmental goals by setting individual objectives managing performance developing staff and providing both formal and informal feedback to maximize overall performance and engagement.
Motivate team members and identify opportunities to participate in change initiatives programs and projects that align with international best practices and respond to changes in the competitive environment.
Qualification:
5 10 years of relevant experience in the same field preferably
with a multicultural corporation/organization. 3 years should be in a similar position as responsibility preferably in a similar Industry.
Previous experience in IT service desk Operation Support
Well exposed to industry standards and best practices in IT
Asset and configuration management and Service management practice Customer Services service quality
Bachelors Degree in a computingrelated subject.
ITIL Foundation Certification
Certification in IT Asset Management (CITAM) or similar
Proficient in asset management tools such as OpenTex (Microfocus) Asset Manager ServiceNow SolarWinds or similar.
Substantial experience in computing or information technology.
ITIL Service Management qualification
Working knowledge of Hardware Software and Network
Excellent communication interpersonal and analytical skills are essential.
Persuasive and assertive with the ability to change behavior to ensure the optimum utilization of IT resources.
Customer service attitude skills
Multitasking skills and the ability to organize competing priorities.
Teamwork skills
Communication and interpersonal skills Preparing and understanding written materials
with a multicultural corporation/organization. 3 years should be in a similar position as responsibility preferably in a similar Industry.
Previous experience in IT service desk Operation Support
Well exposed to industry standards and best practices in IT
Asset and configuration management and Service management practice Customer Services service quality
Bachelors Degree in a computingrelated subject.
ITIL Foundation Certification
Certification in IT Asset Management (CITAM) or similar
Proficient in asset management tools such as OpenTex (Microfocus) Asset Manager ServiceNow SolarWinds or similar.
Substantial experience in computing or information technology.
ITIL Service Management qualification
Working knowledge of Hardware Software and Network
Excellent communication interpersonal and analytical skills are essential.
Persuasive and assertive with the ability to change behavior to ensure the optimum utilization of IT resources.
Customer service attitude skills
Multitasking skills and the ability to organize competing priorities.
Teamwork skills
Communication and interpersonal skills Preparing and understanding written materials
Employment Type
Full Time
Key Skills
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