PCLAN Tech I

We are hiring a PC/LAN Tech I for one of our clients in Maricopa AZ.

Job Description:

• Essential Job Tasks (This is not an allinclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned.)
• Troubleshoots and resolves PC and peripheral device hardware and softwarerelated problems with minimal supervision.
• Identifies and distinguishes common types of LAN and Internet connectivity problems and resolves them with little or no supervision.
• Applies standard diagnostic and troubleshooting principles theories concepts and techniques in resolving user issues and technical problems.
• Updates notes in a help desk ticketing system from beginning to end to document steps taken to resolve customer issues.
• Documents issues and resolutions for team members.
• Provides and maintains a high level of customer service and communication while maintaining a patient respectful courteous and professional demeanor.
• Proactively seeks ways to help customers assist team members resolve problems and improve services delivered to customers.
• Working conditions: Territory coverage throughout
• Maricopa County will require the use of a personal vehicle to and from work and all of the various work sites.
• Driving may vary throughout the locations of the Judicial Branch that Court Technology Services supports including Adult Probation Juvenile Probation Superior Court and Justice Courts.
• Must be able to drive to assigned territory at the start of the shift.
• The assigned territory is based on the needs of the Judicial Branch and not based on the candidates residence.
• Must be able to lift: 15 pounds floor to waist 10 pounds waist to shoulder and 5 pounds shoulder to overhead.
• Must be able to carry up to 15 pounds and push/pull a distance of 200 feet up to 50 pounds.
• The working environment will consist of both indoor and outdoor activity including sitting standing walking crouching and driving.
• Judicial Branch facilities are located throughout Maricopa County.
• This position may be reassigned to other locations. Assignments will be made based upon the needs of the department.

Skills Required:

• Microsoft Windows Operating Systems desktop remote control tools help desk ticketing systems and networking protocols.
• Personal computing hardware and software local area networks and peripherals essentials.
• Create images for Laptops and Desktops using various tools.
• Communicating effectively both verbally and written to technical and nontechnical customers at all levels of the organization.
• Providing excellent customer service in a fastpaced demanding environment with attention to detail and persistence to solve problems promptly and professionally.
• Configure troubleshoot and fix fundamental technical problems.
• Think analytically and solve problems.
• Quickly learn new software applications.
• Provide coverage and address service requests to any departmental supported facility within Maricopa County.
• Work independently while effectively managing time within a large and dynamic technical environment in daily activities.
• Address a wide range of tasks as directed.

Skills Preferred

• Ability to use common sense and observation skills to troubleshoot issues and recommend repairs and possible workarounds.
• Ability to follow instructions and directions and work quickly but efficiently.
• Communicates needs when inventory is missing short in need of repair etc.
• Ability to follow schedules and communicate when dates do not align with work expectations.

Experience Required:

• Three (3) years of related experience in computer/network maintenance desktop support troubleshooting desktop Windows 10 environment or applications support OR Combined education and experience qualifications:
• An equivalent combination of postsecondary education and/or jobrelated experience

Education Required:

• High School Diploma or GED Other Requirements:
• Must possess or have the ability to obtain a valid Arizona drivers license at the time of hire.

Education Preferred:

• General knowledge of hand tools hardware installations (how to set up a computer workstation with multiple screens) and wire mapping/management best practices.

Additional Information:

• Desktop Replacement Support Technicians (2 techs)
• Primary Role: Assist with the Desktop Replacement Program (DRP) working alongside an inhouse technician to manage device replacements efficiently and stay on schedule.
• Estimated Time Requirement: Approximately 3 hours per device replacement covering setup data transfer and troubleshooting. The expected workload aligns with the targeted completion date of October 2025.
• Key Responsibilities: Conduct hardware replacements ensure data transfer configure Windows 11 systems and troubleshoot replacement issues as needed.
• Justification: Required headcount to maintain pace and ensure timely completion by 2025.

Work hours:

• 8:00 AM to 5:00 PM MSTPHX