Customer Support Executive
Customer Support Executive
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Job Description
Join The Solved Skin: We re Looking for a Customer Champion!
The Solved Skin is on a mission to make it easy for people with skin concerns to have clear healthy skin. Founded by Ex Unilever Couple based out of Bangalore The Solved Skin was started with a deep conviction in what good skincare looks like Simple Gentle and effective with products that do what they say they will. With great feedback from our initial set of consumers we are now looking to reach out to many more and looking for great help to get us there.
About the role
We are looking for someone who loves talking to and helping people. Someone who can be organized and structured and create processes as needed. You will be core to the startup and work closely with the founders. We want someone to answer customer s queries
Key Responsibilities
- Understand the category the products the science behind them
- Answer customer queries in an informed and smart manner
- Speak to consumers and get insights and share with the team
- Reply to people on Instagram help make the brand presence felt everywhere
- Handle outbound supply chain logistics
If you re someone that genuinely enjoys speaking to people understanding them and helping them guiding them giving them a better experience you would enjoy this role. Our goal is to hire a people and customer champion who helps build loyalty amongst those who try and use our products. If this excites you reach out to us.
About The Solved Skin Internships :
The solved skin is the internet first brand offering organic skin care Products .headquarter at Bangalore.The Solved Skin is on a mission to make it easy for people with skin concerns to have clear healthy skin. Founded by Ex UnileverCouple based out of Bangalore The Solved Skin was started with a deep conviction in what good skincare looks like Simple Gentle and effective with products that do what they say they will. With great feedback from our initial set of consumers we are now looking to reach out to many more and looking for great help to get us there.
Location.MumbaiAndheri EastNear Marol
DurationMinimum 36 Months
Requirements
- Bachelors degree preferred.
- Excellent communication skills both verbal and written.
- Strong problemsolving abilities and a customerfocused mindset.
- Ability to multitask and prioritize tasks effectively. Proficiency in using customer support software and Microsoft Office suite.
- Willingness to learn and adapt to new technologies and processes
- Ability to work well in a team and independently.
- Empathetic and patient attitude towards customers concerns and inquiries.
Benefits
1. Certificate
2.Chance of Employment opportunity
Qualification:- Bachelor's degree preferred. Excellent communication skills, both verbal and written. Strong storytelling skills Write and strategize scripts, that are engaging and impactful Passion for beauty& skincare Love for people If you ve ever experienced acne, that s a major plus
Employment Type
Full Time
