Responsibilities:
- Work with organizations by providing expertise consultative advice guidance and coaching to build knowledge and expertise of change management principles methodologies and tools
- Help leaders and teams enhance their capabilities to understand how change impacts people the reasons why people resist change and how to support people as they transition through change
- Be an active and visible coach to support leaders partners and stakeholders in their role as change champions
- Partner and work collaboratively with key roles such as project managers business analysts process improvement specialists change consultants and leadership to integrate change practices at all levels of the organization
- Develop and implement change management strategies plans and framework
- Lead develop implement and/or provide input in the development of communication plans sponsor roadmaps stakeholder assessments training plan and resistance management throughout the lifecycle of the project
- Leads stakeholder management including identification and analysis of key stakeholders and the development of stakeholder engagement strategies
- Ensure the alignment of change management activities with participating stakeholders to remove change barriers smooth the adoption process and contribute to problem solving resulting in successful implementation
- Ensure that clients/partners and stakeholders are actively engaged in the change consulted with and communicated to
- Be able to articulate the purpose of change in a manner that makes sense to impacted stakeholders and provides a compelling picture of the new organization
- Build consensus among clients/partners and stakeholders on specific changes designed to better meet their needs
- Identify potential people side risks and anticipated points of resistance and develop plans to mitigate or address concerns
- Design and conduct change readiness assessments evaluate results and present findings to stakeholders to plan and carry out a change management strategy
- Administer measurement systems to track adoption utilization and proficiency of individual changes
- Develops an approach to embed/institutionalize the change to sustain the benefits achieved including knowledge transfer performance management continuous improvement and other related practices
General Skills:
- Experience and knowledge of change management industry standards best practices methodologies and tools
- Experience in development of training communication and change management strategies and plans
- Ability to work effectively and engage with a diverse group of stakeholders such as senior management and leaders project managers etc.
- Strong conflict management interpersonal and communication skills (written and verbal)
- Experience with project management fundamentals and understanding of the lifecycle of a project
- Excellent active listening skills
- Strong analytical and decisionmaking abilities
- Strong presentation and group facilitation skills
Desirable Skills:
- Experience identifying and assessing change impacts to the organization s business processes and technology solutions to drive business and people adoption
- Experience leading medium to large transformational change projects
- Experience working with project leads to apply a structured change management approach and methodology for the people side change across for assigned initiatives
- Experience understanding the program/project and related change management issues by identifying key stakeholders and how they will be impacted by the change
- Experience developing actionable and targeted change management plans that include communications coaching training sponsorship and/or other resistance management activities
- Experience defining and measuring success metrics and monitor change progress to track adoption utilization and proficiency related to changes
- Experience managing the change management process and applying change management best practices to support the project or initiative
- Experience coordinating efforts with other subject matter experts including communications specialists training specialists and human resource consultants during implementation
- Ability to influence others at all levels within the organization and move towards a common goal
Requirements
Experience and Skill Set Requirements:
Must Haves:
- Change management
- Stakeholder management
- Analytical skills
Skill Set Requirements:
- Change Management
- Interpersonal Influencing and Communications Skills
- Project Management Skills
- Analyzing/ProblemSolving Skills
- Technical Skills
Experience and Skill Set Requirements: Must Haves: Change management Stakeholder management Analytical skills Skill Set Requirements: Change Management Interpersonal, Influencing and Communications Skills Project Management Skills Analyzing/Problem-Solving Skills Technical Skills