HR Operations Specialist - Employee Services Night Shift

Global Opportunity Local Comfort!

Join our team as an HR Operations Specialist Employee Services where youll enjoy the perks of a global career without hopping on a plane or uprooting your life. Make your mark on the international field and conquer the world from the comfort of your home country. In this role you will provide timely responses recommendations and quality resolutions to HR queries on products and services without compromising efficiency. You will minimize escalations by categorizing inquiries by priority and assigning or escalating cases to the appropriate team for further resolution. Additionally you will coordinate and collaborate with the proper team to solicit the best possible resolutions for employee queries and issues. Step into a world of global opportunities in the outsourcing realm and elevate your career to new heights.

• Provide timely responses recommendations and quality resolutions to HR queries on products and services without compromising efficiency.
  
• Minimize escalations by categorizing inquiries by priority and assigning/escalating cases to the appropriate team for further resolution.
  
• Coordinate and collaborate with the proper team to solicit the best possible resolutions for employee queries and issues.
  
• Maintain proper tracking of actions taken to address cases and issues including daily monitoring and consistent followups.
  
• Adhere to and preserve member data confidentiality and integrity in accordance with security policies and procedures.
  
• Identify potential challenges with existing tools/systems and operations providing initiative action plans and/or escalating to management as needed.
  
• Handle inbound and outbound concerns across various channels (email chat ticketing tool call etc.).
  
• Delight customers and ensure the best customer experience possible.
  
• Function as the first point of contact for inquiries/cases raised by employees via the HR Tool (CHEER).
  
• Gather relevant detailed information regarding queries.
  
• Ensure that set objectives are met as defined in the agreed performance metrics.
  
• Attend participate in and pass all scheduled and requested training events and assessments required to update/broaden knowledge relevant to the role.
  
• Adhere to schedule and comply with attendance policies.
  
• Demonstrate respect for self colleagues and management.
  
• Show initiative towards selfdevelopment.
  
• Provide an exceptional member experience at every contact by focusing on support resolution and courtesy.
  
• Understand and take ownership of achieving objectives related to productivity quality and resolution.
  
• Maintain and improve quality results by adhering to standards and guidelines and recommending improved procedures.
  

Requirements

HRReady: The Essentials You Need

• Excellent administrative and organization skills with strong attention to details
  
• Established work ethics anchored on integrity accuracy and quality
  
• Advanced skills in the use of MS Excel creation of common HR Reports and ability to provide insights/analysis
  
• With 12 years experience/exposure in customer service or helpdesk & basic HR
  
• Knowledge in multiple HR disciplines across different geographies if possible (compensation and benefits employee relationship legal etc.)
  
• Attention to detail and ability to follow standard operating procedures
  
• Working knowledge of Case Management tool any HRIS and Timekeeping Tool
  
• High level of integrity honesty and confidentiality
  
• Ability to work in a fast pace virtual environment
  
• Multitasking skills ability to work outside routine (different issues day to day)
  
• Resourceful strong research and decision making skills
  
• Strong verbal and written English and communication skills
  
• Customer focus
  
• Open honest and empathetic manner when dealing with people
  

Benefits

HR Perks: The Benefits of Belonging

• Excellent administrative and organization skills with strong attention to details
  
• Established work ethics anchored on integrity accuracy and quality
  
• Advanced skills in the use of MS Excel creation of common HR Reports and ability to provide insights/analysis
  
• With 12 years experience/exposure in customer service or helpdesk & basic HR
  
• Knowledge in multiple HR disciplines across different geographies if possible (compensation and benefits employee relationship legal etc.)
  
• Attention to detail and ability to follow standard operating procedures
  
• Working knowledge of Case Management tool any HRIS and Timekeeping Tool
  
• High level of integrity honesty and confidentiality
  
• Ability to work in a fast pace virtual environment
  
• Multitasking skills ability to work outside routine (different issues day to day)
  
• Resourceful strong research and decision making skills
  
• Strong verbal and written English and communication skills
  
• Customer focus
  
• Open honest and empathetic manner when dealing with people
  

Why We Stand Out Among the Rest!:

Join Emapta a company recognized as one of the Best Places to Work for in Asia by HR Asia and The Philippines Best Employers for 2023. Our culture of care and empathy reflected in our 50/50 gender ratio ensures youll feel like part of the family from day one. Were dedicated to nurturing talent and providing the tools for your success. Be part of a squad of dream chasers and world changers showcasing Filipino talent to the world. With 18 strategically located offices and over 720 clients youll have the opportunity to make a positive impact daily whether you prefer officebased or workfromhome options. Join us for a 100% virtual recruitment process and lets make magic together!

Working in Emapta not only provides you the certainty of working with a wellestablished organisation which nurtures the careers of almost 7400 team members it also places you in direct relationships with some of the world s leading and most innovative companies.

Tim Vorbach CEO

#EmaptaExperience