Assistant Resort Manager Operation Manager
Assistant Resort Manager Operation Manager
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Job Description
Job Title: Assistant Resort Manager
Job Summary:
The Assistant Resort Manager is responsible for overseeing the daily operations across multiple resort departments ensuring high standards of guest service cleanliness maintenance and staff performance. This role involves managing the food & beverage department housekeeping and maintenance operations ensuring the resort delivers exceptional guest experiences operational efficiency and meets financial targets.
Key Responsibilities:
1. Guest Experience:
- Ensure a smooth checkin and checkout process ensuring guest satisfaction.
- Ensure that guest rooms are clean wellmaintained and ready on time.
- Proactively upsell and crosssell resort amenities and services to maximize revenue and enhance the guest experience.
2. Employee Experience:
- Conduct regular training for all staff to ensure they are equipped with the skills needed for their roles.
- Review employee performance periodically and provide constructive feedback to support continuous improvement.
- Motivate and lead teams ensuring they are focused on delivering highquality service and guest satisfaction.
3. Vendor Relations:
- Source liaise with and negotiate contracts with vendors to ensure quality goods and services at competitive rates.
- Build and maintain strong relationships with key suppliers to ensure smooth operations and costeffectiveness.
4. Property Maintenance & Cleanliness:
- Oversee cleanliness and maintenance of all rooms and common areas ensuring they meet high standards.
- Coordinate with housekeeping and maintenance teams to resolve any guest complaints regarding cleanliness or room utilities (AC plumbing lighting etc.).
- Manage and supervise outdoor areas (e.g. gardens parking spaces pathways) ensuring regular maintenance and adherence to schedules.
- Ensure all indoor areas including the lobby reception common washrooms and dining areas are wellmaintained and clean at all times.
5. Inventory & Supply Management:
- Monitor the inventory of cleaning supplies toiletries maintenance tools and equipment ensuring they are always stocked and replenished on time.
- Collaborate with procurement teams to avoid shortages and ensure smooth operations.
6. Team Leadership & Training:
- Lead mentor and guide housekeeping and maintenance teams to achieve high standards of performance and service.
- Facilitate team meetings to address challenges review performance and drive improvements.
- Ensure employees are aligned with the resorts goals and operational needs.
Requirements
Skills & Qualifications:
- 12 years of experience in hospitality management with a focus on food & beverage housekeeping and maintenance.
- Strong understanding of maintenance protocols and housekeeping operations.
- Proven ability to lead train and develop teams to deliver exceptional service.
- Excellent problemsolving skills with the ability to address guest complaints and operational challenges efficiently.
- Attention to detail with a focus on cleanliness maintenance and guest comfort.
- Ability to multitask prioritize and work in a dynamic fastpaced environment.
Education:
- Bachelor s degree in hospitality management facilities management or a related field is preferred.
Work Environment:
- Flexibility to work weekends holidays and irregular hours based on operational needs.
- Physical ability to oversee both indoor and outdoor operations including inspecting maintenance work.
This position is key to ensuring the smooth operation of the resort and delivering a memorable guest experience while maintaining high standards across all departments.
Benefits
Requirements: - Bachelor's degree in Hospitality Management or related field preferred. - Only 1-3 years of experience in the hotel industry. - Excellent communication and interpersonal skills. - Proficiency in property management systems and Microsoft Office suite.
Employment Type
Full Time
