Role: Experience Center Manager
Roles and Responsibilities
Overall management of the store
Restoring of Brand Champions to ensure that the store is manned at all times
Ensure daily weekly & monthly conversion targets are met for the store
Ensure leads are being followed up by the team
Ensure lead allotment is uniform for the Brand Champions
Ensure finance support is provided to customers with the help of financers
Ensure sales SOP is being followed by the store team
Hire train motivate counsel and monitor the performance of all newvehicle sales employees
Maintain an accurate daily log that reflects all sales activities in the Experience Center
Ensure proper followup of all potential buyers by developing implementing and monitoring a prospecting and sales control system
Develop implement and monitor a followup system for newvehicle purchasers
Maintain teamwork in a customerfocused sales environment throughout the sales delivery and followup process
Conduct daily and weekly sales meetings
Stay up to date of market trends at all times by conducting analysis and monitoring competitors activities
Come up with suggestions and recommendations for instore merchandising customer service approach and other areas to improve the business
Produce daily weekly monthly quarterly yearly sales KPI and other communicated reports
Incharge of stock count control and proper record of all stock movements and inventory
Ensure consistency in customer service by all associates based on established SOPs
Handle after sales queries and complaints
Provide onjob training to the team members
Ensure strong communication between the associates and transfer of all important information within the team
Qualifications Experience & Skills
Excellent interpersonal and communication skills
Enthusiastic selfconfident well presented and selfmotivated Strong problemsolving attitude
Demonstrable success gained as Store Manager with a recognized retail brand
Demonstrate leadership capabilities and regularly exceeds expectations
People skills with the ability to lead and motivate a team
Ability to work in highpressure situations and to think on your feet
Strong business acumenuse of business analytics
Minimum Education Any Graduate
Experience : Minimum 37 Years of experience into store operations (Automobile/Retail/FMCD/Lifestyle Retail Experience).
Qualification: Any Graduate Requires 3- 7 years experience:(Automobile/Retail/FMCD/Lifestyle Retail Experience) as store manager Flexibility on time Open for Field sales Good Communication skills
Qualification: Graduate Requires 3- 7 years experience in automobile sales Flexibility on time Open for Field sales Good Communication skills