Senior Duty Manager
Senior Duty Manager
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Job Description
We have an exceptional opportunity for a seasoned hospitality professional to step into a senior leadership role within our Front Office team as a Senior Duty Manager on a fulltime basis. Reporting to our Front Office Manager the Senior Duty Manager will oversee all aspects of Front Office operations including reception guest relations reservations and telephones during shifts while ensuring the delivery of unparalleled guest experiences.
In this role you will:
Oversee the seamless operation of the hotel maintaining our reputation as a market leader in personalized customerfocused service within the hotel locality.
Drive the achievement of the hotels key performance indicators (KPIs) related to RPS NPS Loyalty and room upselling.
Ensure the effective operation of the night audit function in coordination with the Financial Controller ensuring accuracy while maintaining guest satisfaction.
Supervise the handling of VIPs and special guests ensuring their needs are met and loyalty is upheld.
Qualifications :
To be successful in this position you will need to be able to demonstrate competence in the following areas:
Extensive Hotel Front Office Experience: Demonstrated experience in a senior Front Office leadership role.
Leadership and Communication Skills: Proven leadership capabilities effective team collaboration and exceptional communication skills in English; proficiency in additional languages is advantageous.
ProblemSolving Skills: Strong critical thinking abilities and a guestcentric approach to creating memorable guest experiences.
Comprehensive Local Knowledge: Deep understanding of Brisbane especially South Brisbane with the ability to recommend attractions and activities.
Flexible Availability: Willingness to work various shifts including mornings nights weekends and public holidays as required.
Please note:
Only candidates with valid Australian working rights will be considered for this position as we are unable to offer sponsorship at this time.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
