Night Auditor - Full time - Grosvenor Hotel Adelaide
Night Auditor - Full time - Grosvenor Hotel Adelaide
Posted on :
28-11-2024
Employer Active
1 Vacancy
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Job Description
- To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
- Check that details of regular guests are updated using Guest History.
- Ensure all diary events flags and specials are actioned.
- Check and pass on all guest mail messages and parcels promptly.
- To liaise closely with Housekeeping on information relating to rooms and lost property.
- To be fully aware of daily worksheet and ensure this form is used.
- To ensure guest registration forms are completed correctly then the computer is updated accordingly.
- Ensure all account postings are accurate and necessary paperwork produced.
- Ensure an accurate cashiering balance is performed at the completion of shifts.
- Ensure security procedures are maintained according to policy.
- Complete Express Check out envelopes.
- Ensure security boxes are maintained and run within security procedures.
- Report any safety hazards in the area.
- All complaints to be handled promptly and efficiently.
- Attend and participate in meetings and training sessions provided.
- Any other duties requested by the Night Manager.
- Ensure the correct welcome is given to all callers.
- Ensure the correct welcome is given to all guests.
- Complete all audit tasks as specified by the Night Auditors checklist.
- To answer as promptly as possible all incoming calls.
- Ensure reports are distributed.
- Ensure all cash and credit is handled with related paperwork.
- Process wakeup calls.
- Ensure necessary handover of information is passed on to the oncoming shift.
- Ensure any failures or inconsistencies noticed during shift are reported to the Night Manager.
- Demonstrate competency in all duties as required for the position as outlined in the relevant Award / Agreement / Contract.
- Follow property procedures with respect to grooming performance and conduct standards occupational health and safety emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manual / company policy manuals.
- Perform any other duties within the employees range of competence as required by management.
Qualifications :
Knowledge and Experience
- Previous 12 years experience working in Front Office or hotel outlets.
- Computer literate with particularly strong knowledge of MS Excel.
- Previous experience of working in a hotel Finance Department preferred.
- Understanding of the responsibilities of other areas within the Finance Department preferred.
Competencies
- Pride in ensuring the accuracy of work.
- Strong analytical skills.
- Excellent grooming standards.
- An ability to understand and navigate complex stakeholder environments.
- Strong focus and passion for hotel operations.
- Sound understanding of emerging trends in the industry.
- Demonstrated ability to coach mentor develop and inspire teams.
- Confident and articulate communication negotiation relationship and networking skills.
- Time management skills with the ability to multitask.
- Strong personal integrity.
- Entrepreneurial spirit with drive ambition and high level of energy.
- Good interpersonal skills with ability to communicate with all levels of team members.
- Flexible and able to embrace and respond effectively to change.
- Role model in Accor values and Heartist culture.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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