Windows DND
Windows DND
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Job Description
About Client:
Our client is global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84000 entrepreneurial professionals across more than 30 countries it covers to over 700 clients. With its extensive domain and technology expertise helps drive superior competitive differentiation customer experiences and business outcomes
Job description:
Windows Device and Deployment Technical Lead
Skills:
Device and Deployment:
Windows Patching and Deployment Windows Update
Windows Upgrade
Windows Licensing (Retail OEM MAK KMS E3 E5)
Autopilot (Preferred)
Windows server (RR) and Client (Win 7 Win 10)
Enterprise level troubleshooting
Log analysis with reference to Windows Deployment.
Knowledge on:
Windows as a service
Windows updates
Troubleshooting:
Windows update
Servicing
Activation
Bit locker
MBAMMicrosoft BitLocker Administration and Monitoring
Imaging (Sysprep WDS)
Mandatory Skills:
Windows Update
Windows Upgrade
Windows Activation
Responsibilities
Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
Act internally as a customer advocate.
Empower customers to find information selfsolve when they decide to and learn more about Microsoft products services and support.
Advise customers on how to gain additional value from their Microsoft products.
Document your technical work and research to help your colleagues improve the product and improve the support experience.
Maintain a proactive approach to customer happiness identifying customer satisfaction concerns and managing customer expectations
Strong Experience in following technologies:
Installation configuring / OS Upgradation & troubleshooting Windows 2008 Windows 10 Windows 2012 and Windows 2016 in standalone and server environment.
OS installation setup phases.
Windows patching / Windows servicing windows update Troubleshooting patching issues manually & via windows update plus point if candidate knows CBS architecture & components.
Windows activation understanding and troubleshooting windows activation client/server and KMS (Key management service) setup / configuration and troubleshooting as well.
BitLocker / MBAM Basic knowledge of BitLocker i.e. how does it work command line parameters and troubleshooting BitLocker issues. MBAM basic knowledge on setup and configuration troubleshooting issues in MBAM.
MDT / WDS Basic knowledge on MDT / WDS its functionality and troubleshooting scenarios.
Job Title : Windows DND
Key Skills : Windows DND Azure Power Shell Desktop
Job Locations : Hyderabad
Experience : 6 10 Years
Education Qualification: Any Graduation
Work Mode : Hybrid
Employment Type : Fulltime
Notice Period : Immediate 30 DaysEmployment Type
Full Time
