Room Service Supervisor
Room Service Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Role Overview:
- Provide excellent customer service to patients.
- Manage daily staffing logistics including break and meal assignments for staff.
- Ensure adherence to the Room Service Meal Delivery and Medication Administration (MDMA) policy and act as a liaison between nursing staff and patients as needed.
- Address and resolve patient concerns regarding meal service within 24 hours ensuring followup as necessary.
- Conduct daily rounds on patient units to supervise tray accuracy food quality presentation and temperature ensuring alignment with departmental standards.
- Maintain sanitation standards for patient pantries and enforce safe food handling practices.
- Inspect equipment to ensure accurate functioning.
- Participate in the interview process to identify candidates with the skills and experience that align with institutional standards and legal guidelines.
- Evaluate potential applicants against role requirements and contribute to the selection process.
- Assess and provide feedback on staff performance aiding in the performance appraisal process.
- Document meal consumption and food waste during daily rounds identify improvement opportunities and submit quarterly reports to the manager.
Key Qualifications:
- 4 years of supervisory experience in hospitality (e.g. hotel food & beverage/restaurant) healthcare or a related service industry.
- Highenergy proactive with a strong leadership presence and outstanding customer service skills.
- Proven track record of fostering a positive engaging and teamoriented work environment.
Core Skills:
- Strong verbal and written communication skills with the ability to engage effectively with employees and guests at all levels in a diligent friendly and serviceoriented manner.
- Ability to listen actively understand and resolve concerns raised by team members and guests.
- Dedication to maintaining high standards in service and quality.
Employment Type
Full Time
