Outlets Operations Manager - Marriott International Inc

JOB SUMMARY

Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies standards and procedures. Manages daytoday operations verifying that the quality standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize organize and accomplish work..

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage culinary or related professional area.

OR

• 2year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major; 2 years experience in the food and beverage culinary or related professional area.

CORE WORK ACTIVITIES

Managing DaytoDay Operations

• Assists in the ordering of Food and Beverage (F&B) supplies cleaning supplies and uniforms.

• Supervises daily F&B shift operation and monitors compliance with all F&B policies standards and procedures.

• Supports and supervises an effective monthly self inspection program.

• Operates all department equipment as necessary and reports malfunction.

• Supervises staffing levels to verify that guest service operational needs and financial objective are met.

• Encourages and builds mutual trust respect and cooperation among team members.

• Understands employee positions well enough to perform duties in employees absence.

• Develops specific goals and plans to prioritize organize and accomplish work.

• Monitors and maintains the productivity level of employees.

• Verifies that all team members/supervisors understand the brand specific philosophy.

• Maintains the operating budget and verifies that standards and legal obligations are followed.

• Assists supervisors in understanding team members ever changing needs and expectations and how to exceed them.

• Celebrates and fosters decisions that result in successes as well as failures.

• Communicates areas that need attention to staff and follows up to verify understanding.

• Coordinates cleaning program in all F&B areas (e.g. General clean) identifying trends and making recommendation for improvements.

• Establishes and maintains open collaborative relationships with employees.

• Creates and nurtures a property environment that emphasizes motivation empowerment teamwork and passion for providing service.

• Follows property specific second effort and recovery plan.

• Stays readily available/ approachable for all team members.

• Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages daytoday operations monitors quality and standards and meets the expectations of the customers on a daily basis.

• Takes proactive approaches when dealing with guest concerns.

• Sets a positive example for guest relations.

• Stays readily available/ approachable for all guests.

• Reviews comment cards and guest satisfaction result with employees.

• Responds in a timely manner to customer service department request.

Additional Responsibilities

• Provides information to supervisors and coworkers by telephone in written form email or in person.

• Provides guidance and direction to subordinates including setting performance standards and monitoring performance.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Performs hourly job function if necessary.

• Extends professionalism and courtesy to team members at all times.

• Comprehends budgets operating statements and payroll progress report.

• Performs other duties as assigned to meet business needs.