Help Desk Technician
Help Desk Technician
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Job Description
Job Title: Help Desk Technician
Location: ChicagoIL
Department: IT Support
Reports To: IT Support Manager
Position Type: Fulltime/ Contract
Job Summary:
We are seeking a skilled and customeroriented Help Desk Technician to join our IT support team. In this role you will be responsible for providing technical support to internal users troubleshooting hardware and software issues and ensuring that IT systems and devices are running smoothly. You will serve as the first point of contact for employees experiencing technical difficulties and will assist in resolving issues in a timely manner.
Key Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems software and hardware.
- Troubleshoot system and network problems diagnose and solve hardware or software faults.
- Respond to inquiries and requests through email phone or ticketing system.
- Document internal procedures and create knowledge base articles for common issues and solutions.
- Install configure and maintain hardware and software systems ensuring they are up to date and secure.
- Manage user accounts permissions and passwords within the companys systems and networks.
- Escalate unresolved issues to senior IT staff or specialists as necessary.
- Maintain accurate records of customer interactions and problem resolutions in ticketing systems.
- Assist in the preparation and deployment of new hardware and software setups for employees.
- Collaborate with other team members to improve and streamline IT processes and support strategies.
- Provide remote support to users ensuring the effective and efficient resolution of issues.
Qualifications:
- Education: Associates degree in Computer Science Information Technology or a related field (preferred).
- Experience: 1 3 years of experience in a Help Desk or IT support role.
- Strong understanding of computer systems mobile devices and various software applications.
- Knowledge of networking concepts TCP/IP and troubleshooting methods.
- Familiarity with remote desktop tools and ticketing systems (e.g. ServiceNow Zendesk).
- Ability to diagnose and resolve technical hardware and software issues.
- Good communication skills with the ability to explain technical issues in nontechnical terms.
- Ability to work independently and as part of a team.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
Desirable Skills:
- Familiarity with Active Directory Office 365 and other enterprise software solutions.
- IT certifications such as CompTIA A Network or Microsoft Certified IT Professional (MCITP) are a plus.
- Experience with troubleshooting operating systems such as Windows macOS and Linux.
- Customer service experience and a solutionfocused mindset.
Work Environment:
- Fastpaced teamoriented environment with opportunities for professional development.
- Potential for both onsite and remote work options depending on company policies.
How to Apply:
Please submit your resume and a cover letter outlining your relevant experience to email address. We look forward to hearing from you!
Employment Type
Full Time
