Call Center Banker - 2nd Shift
Call Center Banker - 2nd Shift
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1 Vacancy
Job Description
Call Center Banker 2nd Shift Jacksonville
Onsite
Jacksonville FL
Salary: USD $26.00 $26.00 / hr
Job description
At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients teammates communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. Were devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical emotional and financial wellbeing.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multifaceted approach for flexibility depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn grow and make an impact along with the power to make a difference. Join us!
Job Description:
This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities providing subject matter expertise on financial solutions asking clients probing questions to understand life and financial goals and pairing new solutions and services to meet client needs.
Responsibilities:
- Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products services and solutions to meet those needs
- Responds to customer inquiries and concerns creating customized solutions
- Sells and fulfills banking products including checking and savings accounts credit cards Certificate of Deposits (CDs) Individual Retirement Accounts (IRAs) and loans
- Identifies client needs for licensed sales functions making referrals to Line of Business partners
- Quotes rates terms and programs for banking solutions
- Manages risk in every business product and service transaction leveraging available tools
Required Qualifications:
- Displays passion commitment and drive to deliver an experience that improves our clients financial lives
- Commitment to teamwork and the flexibility to work the schedule including weekends and holidays
- Ability to engage with clients and seek to understand their needs while actively sharing options using plain language building rapport and handling objections
- Comfortable receiving ongoing performance feedback and coaching
- Comfortable with ongoing change and learning new technology/processes
- Minimum of at least an intermediate level of proficiency with computers
- Selfmotivated with excellent organizational skills
- Strong decisionmaking and problemsolving skills
Desired Qualifications:
- Experience in the banking/financial industry
- Experience working in a call center
- Experience in telephone sales
Skills:
- Attention to Detail
- Client Solutions Advisory
- Customer and Client Focus
- Interpret Relevant Laws Rules and Regulations
- Adaptability
- Client Experience Branding
- Customer Service Management
- Issue Management
- Problem Solving
- Active Listening
- Business Development
- Consulting
- Referral Identification
- Research
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Start Date: February 3 2024
1st Shift Training
1st Shift Available After Training
What are the 34 nonnegotiable requirements of this position
Displays passion commitment and drive to deliver an experience that improves our clients financial lives Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language building rapport and showing empathy Is curious has a growth mindset and is comfortable receiving ongoing performance feedback and coaching Enjoys ongoing change and learning new technology/processes Has an intermediate level of proficiency with computers
What are the nicetohave skills
Experience in financial services Experience in sales crossselling upselling or referring products Experience working in an inbound contact center (phone chat and or video) Experience working as a Personal Banker managing high client volume
Describe how this position fits in your organization.
Competitive suite of benefits including tuition/dependent care reimbursement generous medical 401K and paid time off offerings Financial incentives for meeting and/or exceeding performance standards including cash and stock Medium and Long term career opportunities where internal mobility and promotions throughout the company are actively encouraged Collaborating with a team of professional sales specialists and leaders in a fun dynamic environment A schedule that helps you achieve better worklife balance (Ask one of our recruiters about our schedule options) Worldclass training and onthejob personalized support from dedicated coaches and leaders who are invested in your success
What is exciting about this opportunity Please include team and company culture.
Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers Believes diversity makes us stronger so we can reflect connect to and meet the diverse needs of our clients around the world Provides continuous personalized training and developmental opportunities to help employees achieve their goals whatever their background or experience Is committed to advancing our tools technology and ways of working. We always put our clients first to meet their evolving needs Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending investing and giving they need to remain vibrant and vital
Is there additional variable compensation
The selected hire will have the opportunity to earn a quarterly cash incentive payout based upon their crossselling and/or upselling success!
There is a possibility for sponsorship.
No
There is equity in this position.
No
Is relocation available
No
Is this a new position or a backfill
New Position
This position has direct reports.
No
Work hours are flexible.
No
Employment Type
Full Time
