Swedish-speaking CS Team Leader to iGaming client
Swedish-speaking CS Team Leader to iGaming client
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1 Vacancy
Job Description
Our client
Founded in 2008 our client is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010 our client is running a wide range of exciting brands across multiple markets. Operating more than 20 brands on its proprietary platform providing a secure innovative and entertainmentled player experience across casino and sports betting. Our client is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations.
We are looking for a visionary leader with a strategic business mindset to join our client as their Swedish Speaking Customer Experience Team Leader. Are you a selfstarter constantly looking for new ways and ideas how to improve Customer Experience Are you analytical have an eye for detail & great communication skills If youre also a team player intuitive and resourceful ready to come up with new ways of ensuring excellent customer service our client is looking for you!
Join us as our clients new Swedish Speaking Customer Experience Team Leader and take their Customer Experience to the next level by leading and supporting a team of their talented customer experience agents!
Is this you If yes read on!
Tasks
Hire staff with the aim of establishing a proactive team functioning with high standards
- Coach and develop staff on their work for continuous improvement of individual and team results
- Review quality and efficiency of your staff and arrange regular personal development meetings
- Work closely with other teams in CX to coordinate schedules and ensure the best cover
- Report and analyse team performance on daily weekly and monthly basis
- Plan and organise motivational activities along with Team Events
- Ensure AML Fraud compliance and responsible gaming procedures are adhered to by everyone
- Assertively manage the team ensuring effective use of resource
- Ensure all activities are carried out with an onbrand approach and to a high standard whilst maintaining the company standards and culture
- Ensure team members understand how to meet performance expectations and provide ongoing support
- Develop short and long term improvement plans for individuals with clearly defined measures of success
Requirements
- Youre a born leader with excellent communication and interpersonal skills and a strong ability to motivate others
- You come with extensive knowledge about Customer Experience and how to connect with customers via both email and live chat as well as a good understanding of sports betting casino and the iGaming industry overall
- Experience and knowledge in Payments tasks is also favourable
- You are a goto person with a proactive and positive attitude
- You bring with you a strong background working in the customer experience field with a strong work ethic and a great attention to detail
- Youre not afraid to share your ideas and suggestions and are flexible to work on a shift basis
Employment Type
Full Time
Company Industry
Key Skills
- Hyperion
- Acquisition
- Asset
- ABAP
- Basic
- Activex
