Security Officer

Roles and responsibilities

1. Patrolling and Surveillance

• Regularly patrol assigned areas to ensure they are secure and free from hazards or security breaches.
• Monitor surveillance systems, including CCTV cameras, alarms, and other security equipment, to detect suspicious activities.
• Maintain a visible security presence to deter theft, vandalism, or other illegal activities.
• Monitor entrance and exit points to ensure that only authorized individuals have access to restricted areas.

2. Access Control

• Ensure only authorized personnel, visitors, or vehicles enter the premises.
• Check identification and issue visitor badges or passes, ensuring compliance with security protocols.
• Control access to secure areas, including locked gates, doors, and other restricted zones.
• Screen individuals and belongings at entry points, such as conducting bag checks or using metal detectors.

3. Emergency Response

• Respond promptly to emergencies such as fires, medical incidents, or criminal activity.
• Assist in evacuations during emergencies, guiding individuals to safe exits.
• Provide first aid and CPR when necessary and ensure emergency services (firefighters, paramedics, police) are contacted when needed.
• Assist in controlling crowds or managing potentially dangerous situations, preventing escalation.

4. Incident Reporting and Documentation

• Document security incidents, including accidents, thefts, suspicious activities, and security breaches.
• Write detailed reports and provide accurate information regarding incidents, maintaining confidentiality.
• Keep records of daily activities, including patrol logs, visitor logs, and security equipment checks.
• Report any malfunctions in security equipment to the relevant authorities or supervisors.

5. Conflict Resolution and Customer Service

• Handle disputes or confrontations calmly and professionally, de-escalating situations before they become violent.
• Interact with the public and employees in a professional manner, offering assistance when needed.
• Enforce rules and policies respectfully, ensuring compliance without creating conflict.
• Serve as a point of contact for any security-related concerns or inquiries from employees, visitors, or residents.

6. Access Control for Deliveries and Vehicles

• Monitor deliveries to ensure that goods or services are being provided by authorized vendors and are not suspicious.
• Inspect vehicles entering or leaving the premises, ensuring they do not pose a security threat.
• Verify that all deliveries or pick-ups are recorded accurately and securely.

Desired candidate profile

Observational Skills

• Excellent attention to detail and the ability to notice unusual activities, people, or situations.
• Ability to detect potential threats early and take preventive measures to avoid incidents.

Communication Skills

• Strong verbal and written communication skills to report incidents clearly and effectively.
• Ability to communicate professionally with the public, law enforcement, and management.

Physical Fitness

• The ability to stand or walk for long periods during shifts, as well as handle situations that require physical intervention.
• Ability to respond to emergencies quickly and effectively.

Conflict Management

• Ability to stay calm in high-pressure situations and de-escalate conflicts or confrontations without resorting to violence.
• Strong interpersonal skills to communicate and manage stressful situations effectively.

Problem-Solving Skills

• Ability to think quickly and act decisively in emergencies, balancing the need for safety with calm, effective responses.

Technical Skills

• Knowledge of security systems, including CCTV, alarm systems, and access control systems.
• Familiarity with using security-related software for reporting, monitoring, and documenting incidents.

Knowledge of Legal Guidelines

• Understanding of local laws, regulations, and policies related to security and safety.
• Familiarity with rules regarding the use of force, the handling of evidence, and the proper documentation of incidents.

Customer Service Orientation

• A professional and courteous attitude towards visitors, employees, and clients.
• Ability to assist and provide directions, creating a positive experience while maintaining security.