Senior Network Engineer
Senior Network Engineer
Posted on :
27-11-2024
Employer Active
1 Vacancy
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Jobs by Experience
2years
Monthly Salary
35000 - 95000
Vacancy
1 Vacancy
Posted on :
27-11-2024
Job Description
About the Client:
They are focused on helping customers to harness the power of people and technology for a better future.
Built on a foundation of over 45 years experience combined with worldleading vendor technologies Data#3 is constantly evolving its solutions and services to enable its customers success. Leveraging solutions such as cloud modern workplace security data & analytics and connectivity combined with Data#3 s services across consulting project services and managed services Data#3 is delivering the digital future.
Job Summary:
The role is mainly responsible for providing operational support to the Managed Services Outsourcing Group to develop and maintain Managed Services Business
Responsibilities:
- Resolve customer incidents problems and change requests to required service level targets
- Apply technical knowledge to effectively analyse and resolve problems
- Manage time in a manner to ensure all tasks are completed within specified time frames
- Liaise with customers to perform incident analysis and problem resolution management to required service targets defining and recommending solutions where no precedent solution is available.
- Demonstrate strong communication skills ensuring that verbal and written responses when dealing with customers and other team members are relevant clear complete and logical
- Accurately and consistently perform general administration and management of job logging functions.
- Assess and evaluate risk and understand the implications of new technologies.
- Perform scheduled maintenance and upgrades
- Liaise with peers and customers to determine appropriate technology solutions
- Produce manage and adhere to documentation e.g. naming standards site schematics change control documents
- Manage time in a manner to ensure all tasks are completed within specified time frames Operate within ITIL service management processes including incident problem and change management
- Uphold and adhere to Data#3 s core values guidelines policies and procedures
- Take on any additional duties as requested by your manager in line with Business Unit objectives
- Represent Data#3 in a professional manner and provide excellent customer service to our internal and external customers.
Additional Responsibilities
- Uphold and adhere to Data#3s core values guidelines policies and procedures
- Represent Data#3 in a professional manner and provide excellent customer service to our internal and external customers
- You are required to perform your duties safely without risk to your own health and safety or the health and safety of others.
- d. You are required to be flexible to work in additional roles or capacities or take on additional or varied duties as may be assigned to you that you are skilled and capable of performing. Data#3 may alter your position position description position title location and responsibilities in accordance with changing business needs and priorities.
Requirements
- Minimum 3 5 years experience in an IT environment
- Proven experience in a network support role
- Demonstrated experience in dealing with customers at all organisational levels
- Demonstrated experience in maintaining customer Environment with various Cisco HP technology Dell
- Ability to manage ticket handling and mentor ticket queue.
- Ability to demonstrated and collaborate with Cisco Support and customer handling.
- Strong troubleshooting and analytic skills in Routing/switching and Firewall multiple vendor technologies.
- Experience in Wireless technology (LTE P2P Cisco Meraki and Aruba) is desirable.
- Amenable to work onsite either in Makati/BGC four days a week and one WFH following Australian Timezone.
Skills
- Effective oral and written communication skills to ensure clear and accurate communication with all stakeholder
- Effective negotiation and problem resolution skills to achieve win/win situation
- Demonstrated skills in developing highlevel relationships with clients vendors and industry leaders.
- A proactive approach to work with the ability to work collaboratively across all lines of business.
Ability
- Ability to study new technology to contribute to the overall goals of the organisation
- Integrity in dealing with personnel customer and supplier issues
- Demonstrated work history of ethical business practice
- Selfmotivated and outcome orientated
Certification
- ccnp or equivalent in one or more technology are desirable
- Aruba/HP ACMP (WLAN Certification) and ACSP (Switching Certification) highly desirable
- Dell Switching
- Checkpoint Certified Security Associate (CCSA) R77 desirable
Benefits
WHAT WE OFFER:
Great Place to WorkCertified Company
Premium HMO
Holistic employee experience
Workfromhome and hybrid work setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
Extensive hands-on experience with Microsoft solutions, including but not limited to Microsoft Defender for Endpoint, Azure Landing Zones, Sentinel, Purview, and Intune. Strong background in utilizing FastTrack services, automation scripts, and tools for efficient deployment of Microsoft solutions. Proven expertise in DevOps practices, specifically in leveraging CI/CD pipelines and managing code repositories. At least 3 years of experience as a software developer in an IT development environment, working with diverse technologies. Solid experience in Agile (Scrum) methodologies, terminologies, and tools. Proficiency in test-driven development, multi-threaded, and asynchronous coding practices. Demonstrated ability to provide advanced Level 3 technical support to both internal teams and external clients.
Education
Relevant tertiary qualification is highly desirable.
Employment Type
Full Time
Key Skills
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