Customer ServicePharmacy
Customer ServicePharmacy
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0-1years
$ $ 16 - 20
1 Vacancy
Job Description
Rockmed aims to positively impact the lives of the community members it serves. To learn more about this locally owned and operated pharmacy in Edgerton WI please watch this video:
Make an Impact!
The Customer Service team is dedicated to creating positive and impactful customer service experiences for our clients. At Rockmed we are grateful for the opportunity to help others and deliver quality ontime services. Rockmed is seeking a qualified candidate fulltime to start January 2025 or sooner.
Here are some perks:
- Work/life balance. There are no latenight shifts at Rockmed. Our hours are MondayFriday from 8:00AM 6:00PM and Saturday shifts are occasional from 9:00AM 3:00PM.
- A benefits package that rivals large organizations medical disability life insurance PTO employee discounts retirement match and more!
- Locally owned small company that values relationships with clients and employees.
Position Summary:
The Customer Service Pharmacy position plays a critical role in ensuring the efficient and accurate operation of a licensed pharmacy. This position is responsible for supporting the preparation of prescriptions and performing a variety of technical tasks all while maintaining compliance with legal requirements and pharmacy standards. Working under the supervision of a team lead or manager and in the presence of a registered pharmacist this role is dedicated to delivering exceptional service and operational excellence within the scope of responsibilities permitted by law.
Position Duties:
- Exemplify our team member expectations by fostering collaboration accountability quality and respect for internal and external customers and personnel.
- Enter medication orders into computerized medication profiles timely and accurately; maintain accurate complete patient medication records.
- Accurately maintain any necessary records or documentation as required by law or the pharmacy related to all medications that are filled including but not limited to appropriate current and past medical history appropriate clinical and laboratory data and concurrent medication.
- Maintain patient confidentiality and ensure compliance with all HIPAA standards.
- Answer and return incoming calls from customers promptly troubleshoot problems and respond to customer questions and inquiries.
- Contact prescriber s offices (via fax or phone) for prescription refill requests.
Requirements
Experience/Education:
- Two years of medical recordkeeping billing or experience within a related healthcare field is preferred but not required.
- Prior experience with QS1 and Docutrack software in a pharmacy setting preferred by not required.
- Certified Pharmacy Technician is preferred but not required.
- Proof of Pharmacy Technician Registration (license not required) is required by the State of WI.
- Previous experience in a LongTerm Care pharmacy is preferred but not required.
- High School graduate or equivalent degree required.
Skills:
- Ability to clearly communicate both verbally and in writing with customers peers and managers.
- Excellent customer service skills
- Attention to detail accurate typing excellent computer and problemsolving skills.
- Ability to work in a fastpaced environment and be capable of prioritizing workflow requirements.
Benefits
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
Experience/Education: Previous experience in a Long Term Care pharmacy is preferred, but not required. High School graduate or equivalent degree required. CPhT Certification highly preferred but not required. Skills: Proven experience, or demonstrated ability to mentor, guide, and others. Ability to clearly communicate, both verbally and in writing with customers, peers, and managers. Attention to detail, accurate typing, basic computer, and problem-solving skills.
Employment Type
Full Time
Company Industry
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
