Royal Service Agent
Royal Service Agent
Posted on :
27-11-2024
Employer Active
1 Vacancy
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Job Description
Royal Service Communications is the information station of the hotel. Communications Agents must answer all internal and external calls completing both staff and guest requests.
What you will be doing:
- Answers all calls to the hotel external and from within the hotel.
- Completes guest and colleague requests including connecting the call to another department calling the appropriate person on the radio or locating information.
- Provides concierge information to guests as required.
- Takes all In Room Dining orders.
- Handles guest concerns and follows up to ensure satisfaction.
- Reviews upcoming reservations for uptodate and accurate information to ensure the best stay possible for the guest.
- Ensures overall guest satisfaction while exceeding expectations whenever possible.
Qualifications :
- Typing skills at a minimum 50 words per minutes
- Computer skills including basic knowledge of Excel Word required
- Must have a strong focus on guest service/satisfaction and exceeding expectations
- Excellent English communication skills both verbal and written
- Ability to multitask prioritize and work under pressure
- Postsecondary diploma or currently enrolled in Hospitality Program is an asset
- Fluency in a second language an asset
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
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