Advertisers Support Representative
Advertisers Support Representative
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Job Description
Location: Lisbon City Center
Schedule: Rotational shifts (40 hours/week 8 hours/day with a 1hour lunch break)
Salary: Up to 1366.17 EUR gross/month (inclusive of base pay bonuses and meal allowance)
About the Role
Do you thrive on creating exceptional customer experiences Were looking for a Customer Success Representative to support the Spanish market.
In this role youll be the trusted advisor for advertisers and agencies addressing technical challenges escalating bugs and offering expert guidance on using the advertising platform to its fullest potential. Its a fantastic opportunity to make a difference in a dynamic and fastpaced environment while growing professionally.
Key Responsibilities
- Act as the primary point of contact for advertisers and agencies.
- Provide quick and accurate solutions to technical issues.
- Identify and report bugs suggesting ideas for platform enhancements.
- Deliver clear stepbystep support to optimize platform use.
- Collaborate with internal teams to ensure efficient resolution of advertiser concerns.
Compensation & Benefits
Training Program
- Duration: 15 working days 8 hours/day (schedule between 08:30 and 09:30).
- Compensation: 92.80 EUR per week.
Salary Package
- With accommodation: 1040.66 EUR gross/month (includes room allowance).
- Without accommodation: 1366.17 EUR gross/month.
- Package includes base salary Christmas and holiday bonuses and meal allowance.
Additional Perks
- Private health insurance.
- Meal card.
- Holiday bonuses.
Working Hours
- Shifts: Rotational Monday to Sunday between 6:00 AM and 12:00 AM.
- Days Off: Two per week scheduled by the shift manager and communicated four weeks in advance.
Relocation Package
We make relocating to Lisbon effortless with a comprehensive support package:
- Travel Assistance:
- Airport pickup upon arrival.
- Reimbursement of your initial flight expenses.
- Annual return flight to your home country (EU countries).
- Accommodation:
- Fully furnished companyprovided apartments for your first 14 months.
- All utilities included (water gas electricity cable TV internet).
- Apartments within 2060 minutes of the workplace.
- Complimentary bedding pillows and a towel provided upon arrival.
- Cultural Activities:
- Free Portuguese language lessons.
- Sports activities cooking classes and more!
Why Youll Love Working with Us
- Be part of a vibrant multicultural city.
- Build valuable skills with a global advertising platform.
- Enjoy career mentorship and growth opportunities.
- Join a friendly and collaborative team.
Additional Information
- A 1month trial period applies.
- Initial temporary contract with potential for renewal and permanent placement.
- Start Dates: January 2 2025 or January 6 2025.
Application Process
- Application review by the client.
- Online language assessment.
- Final interview with the client.
Ready to make your mark Join us in Lisbon and help advertisers in the Spanish market thrive!
Apply today and embark on an exciting career journey!
Employment Type
Full Time
