CSR - Customer Service Representative
CSR - Customer Service Representative
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Job Description
Start Date: Immediate Start
Our client relationships are our top priority. Theyre looking for a dedicated and personable Customer Service Assistant to maintain our clients accounts and serve as the main point of contact.
The ideal candidates will have a proven track record of working in a customerfacing role a passion for helping others and a drive to provide exceptional customer service.
Role Overview:
As a Customer Service Assistant your primary objectives will be to build and nurture client relationships maintain accurate client records and promote our clients products and services effectively. Below is a detailed outline of your daytoday duties and responsibilities:
Customer Service Assistant Responsibilities:
1. Client Relationship Building:
Build and strengthen client relationships to foster longterm partnerships and enhance customer loyalty.
Act as the primary point of contact for clients addressing inquiries requests and concerns promptly and professionally. Customer interactions happen facetoface at preallocated destinations across Arlington.
2. Client Record Management:
Maintain accurate client records ensuring that all contract updates renewals and relevant information are documented and updated regularly.
Keep track of client interactions feedback and preferences to personalize the customer experience and improve service delivery.
3. Product and Service Knowledge:
Develop a comprehensive understanding of our clients products and services including features benefits and pricing structures.
Match customers to the right products and services based on their needs and preferences utilizing your knowledge to upsell and crosssell additional offerings.
Participate in regular team meetings to discuss progress share insights and identify opportunities for improvement in business operations.
Identify upsell crosssell and renewal opportunities and maintain consistent communication with the sales team to maximize revenue and customer retention.
Ideal Candidate Profile:
Previous experience in customer service or a related field is preferred.
Excellent communication and interpersonal skills with a customerfocused approach.
Strong organizational skills and attention to detail with the ability to manage multiple tasks simultaneously.
Proactive and adaptable with a willingness to learn and take on new challenges.
Team player with a positive attitude and a commitment to delivering exceptional service.
Customer Service Assistant Requirements
The ability to multitask and juggle several responsibilities simultaneously
Strong communication skills
Excellent attention to detail and organizational skills
Solutionorientated with the ability to solve problems
Office Culture
Our client lives by a work hard play hard philosophy. They have a very social culture with regular team breakfasts and dinners R&R Getaways and team building activities. They believe in recognition and reward acknowledging people for their hard work and efforts.
If you have experience in a customerfacing role thrive in a customerfocused environment and are seeking a fresh challenge apply today!
Apply today for Immediate Consideration:
We are looking to speak with qualified applicants ASAP!
All interviews are carried out online via Zoom at this time. The office is based in Arlington TX and if successful you will be required to commute to the office daily. This is an immediate start opening so we will be contacting successful applicants within 34 working days so keep an eye on your emails.
Actively considering candidates from varying backgrounds.
Hiring Immediately.
Employment Type
Full Time
