Responsibilities:
- Manage a team of 15 Treasury Services / Transfer Agency Specialist
- Resultsdriven leadership experience on daytoday operations as a key contributing member of a high performing organization.
- Strong team player with a demonstrated ability to lead and motivate crossfunctional teams towards shared goals.
- Forecasts and manages staffing levels and capacities at team level achieving target shrinkage targets absenteeism and attrition.
- Excellent organizational skills with the ability to manage own workload and deliverables with sense of urgency and ability to prioritize and multitask.
- Strong interpersonal skills with the ability to forge strong relationships with key stakeholders team members and managers.
Requirements:
- Successful team management experience of at least 5 years
- Proven track record of managing workload producing highquality outputs and driving impactful action plans.
- Proven leadership qualities including effective communication conflict resolution and decisionmaking skills.
- At least 5 years of inbound client service experience from global banking operations required
- At least 2 years of college degree BS / BA (72 units)
- Willing to work 100% onsite at Cebu
- Willing to work night shift (North America Hours) and shifting schedule as needed by the business
Desired additional qualifications:
- Brokerage operations experience Accounting / Finance / Economics / Investment Banking / Capital Markets or relevant experience
- Active FINRA Series 6 / Series 7 / Series 99 as an added advantage for the role
- Experience in Microsoft Office including MS Excel MS Word and relevant digital tools
- May be required to be registered certified or licensed in a specialty area