Solution Consultant mwd
Solution Consultant mwd
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Job Description
WHO WE ARE
We are a startup that develops automation solutions to eliminate boring tasks and take customer service in Zendesk to the next level. Our tools are readytouse and solve the most common issues with ease.
With over 300 projects under our belt we know what truly matters. Whether its complex workflows or small challenges we provide solutions to optimize processes in cloud software and minimize manual tasks.
Are you excited to revolutionize the future of customer service and make a real impact with us Then get in touch wed love to hear from you!
LEAVE YOUR FOOTPRINT
As a Solution Consultant you are as the bridge between customers and technology. Your primary motivation is to make customers happy by identifying their challenges and proactively offering suitable solutions. You thrive on finding innovative ways to tackle complex problems and draw energy from seeing satisfied customers.
Your technical background enables you not only to understand the issues but also to craft and implement the best possible solutions.
YOUR TALENT
- You are experienced with OCR (Optical Character Recognition) and understand the challenges of document processing
- You have worked with Regex and know how to use it for data extraction and validation
- You are familiar with creating prompts for LLMs (Large Language Models) and bring expertise in optimizing them
- You have basic knowledge of JavaScript or Python and use these to build workflows or simple automations
- APIs are no mystery to you and you enjoy tackling complex technical scenarios.
- HTML XML JSON as well as HTTP methods and status codes are part of your technical vocabulary.
- You have experience configuring Zendesk workflows with triggers webhooks or even ZIS (Zendesk Integration Services)
- Your are fluent in English. German would be an advantage
HAVE AN IMPACT
- CustomerOriented and Proactive: You will actively engage with customers identify their needs and independently propose solutions
- Tinkerer Mindset: You will analyse technical problems and develope solutions that benefit both the customer and the product
- Problem Solver: You identify inefficient processes and develop solutions to improve them
- Adaptable: You adapt swiftly to new technologies and changing conditions
- Independent: You organize yourself responsibly and have the ambition to successfully manage projects from start to finish
- Customer service processes and journeys are your playground and you know what really matters to satisfy our customers
WARUM KNOTS
We are an international diverse team. We focus on people first and skills second in that order. No matter your education age where you live your background or how your rsum looks Come as you are be yourself.
- Micromanagement isnt your style Its not ours either! You can set your own working hours. We work 100% remotely. Do you want to cowork with colleagues nearby from time to time No problem.
- Results matter: How you work is up to you.
- Built on trust: Trust is everything. Period!
- Whatever equipment you need to do your best work well provide it.
- Get to the next level: Interested in training or further education Talk to us directly weve got you covered.
- Stay connected: Through regular exchanges and feedback talks we foster transparency and openness.
- Prepare for challenges: You wont find boring projects here! Be ready to step out of your comfort zone.
- Here to stay: We believe in longterm collaboration. No fixedterm contracts here.
- Dress code No thanks!
- Its all about the WE: With numerous coworking sessions and team events in Germany and abroad we strengthen our bond and our unique culture.
- Hit the ground running: Our onboarding process is designed to make you feel right at home and your onboarding buddy will be by your side from day one.
Sounds cool Awesome! Just send us your rsum no cover letter needed!
Employment Type
Full Time
