Finnish-speaking Player Operations Specialist to Malta
Finnish-speaking Player Operations Specialist to Malta
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Job Description
Our client creates and fully manages premium iGaming brands. They have offices in Malta and Marbella powered by highly experienced teams with a wealth of industry knowledge. They believe in giving their teams accountability and autonomy trusting in their expertise and best judgment to continuously learn and provide the best gaming experience to their players.
About the Role
Reporting to the Head of Customer Service youll be a key player in bringing topnotch service to our clients Finnish market.
Tasks
- Deliver excellent customer service via chat and emails in both Finnish and English
- Respond professionally to a range of live chat and email queries from our clients players
- Be responsible for KYC duties and Document Processing
- Listen probe and investigate inquiries to determine the underlying needs of the customer
- Communicate in a prompt thoughtful warm and empathetic manner
- Provide firsttime resolution where possible
- Remain vigilant of any suspicious activity and escalate accordingly
- Look to crosssell and promote all opportunities
- Identify RG concerns within live communications and provide the necessary support
- Put the player first at all times!
Requirements
- Experience in Customer Service or a similar role in iGaming
- Native Finnish speaker with excellent English skills both written and spoken
- Willingness to work shifts between 8 am 1 am with potential night shifts if needed
- Location: Malta
Benefits
- A close team of 50 in Malta and Marbella
- Opportunities to learn and do more than your usual customer service job
- Commute allowance 100 EUR added to salary monthly to cover the cost of commuting to the office
Employment Type
Full Time
Company Industry
Key Skills
- Financial Services
- Information Technology
- Cost Control
- Corporate Risk Management
- Law
