Norwegian-speaking Customer Support Agent to Malta
Norwegian-speaking Customer Support Agent to Malta
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Job Description
Founded in 2008 our client is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010 our client is running a wide range of exciting brands across multiple markets. Managing a multibrand portfolio on its proprietary platform offering a secure innovative and entertainmentdriven player experience in both casino and sports. Our client is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations.
Our client is looking for passionate peoplecentric individuals with great communication skills to join their friendly fun and creative team. Sounds like you Read on...
You will become an expert on their sportsbook and casino brands and service. Directing your positive energy to all calls chats and emails assisting their customers with any queries they might have daily. No day is the same in this role and thats what makes this role exciting.
Dont you hate it when its tough to get a straight answer So does our client! And thats the reason why you as our Customer Support Agent will be a one stop shop for all service account and payments related needs of our clients players.
Sharing your ideas to keep improving their system and making sure they stay on top of the game is important to them so providing valuable feedback to Team Leaders and Country Managers and keeping the Knowledge base fresh is a significant part of your role.
Tasks
- Resolve customer queries via calls live chat and email
- Take ownership of customer cases that cannot be resolved at the point of contact and see through to full resolution
- Communicate directly with other teams and providers to solve customer problems in the most efficient way
- Approve customer withdrawals upon request from the player
- Process KYC and documentation conduct any enhanced due diligence required
- Run daily security checks including reports on new customer accounts and payment transactions to protect the business from technical issues and abuse
- Contribute to team effort by achieving personal KPIs to support departmental SLAs
- Provide insight into current customer feedback and help shape our clients systems processes and selfservice outlets such as our FAQs and Knowledgebase both within CX and the wider Country Management
- Ad hoc tasks as required by the CX Management such as analyzing customer contact trends and patterns and providing context around these
Requirements
- Fluent knowledge of Norwegian both written and spoken
- A keen interest in sports and casino
- Analytical and problemsolving skills
- Able to adapt to shift work
- Customer service experience is considered a plus
- Able to multitask
Benefits
- A competitive relocation package including a company bonus scheme!
- Fantastic quarterly team events and weekly company events
- A onetime bonus to help you set up a comfortable workstation at home (theyre truly Hybrid!)
- On top of their Hybrid work arrangement up to 40 days a year to work fully remote from anywhere
- Wellbeing allowance
- A comprehensive International Private Health Insurance
- Breakfast at the office on Tuesdays
- Lunch at the office on Mondays and Wednesdays
Employment Type
Full Time
Company Industry
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
