Job Summary: We are seeking an experienced and dynamic Supervisor Tour Guide to oversee and manage our team of tour guides. The ideal candidate will have a strong background in tourism excellent leadership skills and a passion for sharing Saudi Arabias heritage with visitors. The Supervisor Tour Guide will ensure the delivery of highquality tours support team members and maintain operational excellence.
Key Responsibilities:
Supervise and manage a team of tour guides ensuring they provide accurate engaging and informative tours.
Develop and implement training programs for new and existing tour guides to enhance their knowledge and skills.
Schedule and coordinate tour guide assignments to ensure coverage and efficiency.
Monitor and evaluate tour guide performance providing feedback and conducting performance reviews.
Ensure all tours are conducted in accordance with company standards and safety guidelines.
Handle escalated issues or complaints from tour participants providing effective resolutions.
Collaborate with the management team to develop new tour offerings and improve existing ones.
Stay informed about new attractions events and industry trends to keep tour content relevant and exciting.
Assist in developing marketing strategies and promotional materials for tours.
Maintain records and prepare reports on tour operations including attendance feedback and incidents.
Foster a positive and collaborative work environment encouraging team cohesion and motivation.
Requirements
Qualifications:
Bachelor s degree in tourism hospitality management or a related field.
Minimum of 35 years of experience in the tourism industry with at least 12 years in a supervisory role.
Extensive knowledge of Saudi Arabian history culture and geography.
Excellent communication interpersonal and public speaking skills.
Fluency in English and Arabic; additional languages are a plus.
Strong organizational and multitasking abilities.
Ability to work flexible hours including weekends and holidays.
Proven leadership and team management skills.
Customerfocused attitude with the ability to handle challenging situations calmly and professionally.
Valid driver s license and clean driving record (if applicable).
Tour guide licenses (Preferred)
