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1 Vacancy
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Jobs by Experience drjobs

5years

Job Location drjobs

Kuala Lumpur - Malaysia

Monthly Salary drjobs

35000 - 35000

Vacancy

1 Vacancy

Job Description

  • Oversee daily hotel operations ensuring seamless coordination between departments (front office housekeeping F&B and maintenance).
  • Develop and execute strategies to enhance guest satisfaction operational efficiency growth and development of the hotel.
  • Prepare and manage budgets monitor financial performance and achieve revenue and profitability goals.
  • Identify costsaving opportunities while maintaining service standards.
  • Ensure a consistently exceptional guest experience by implementing quality assurance programs.
  • Respond promptly to guest feedback and implement improvements as necessary.
  • Recruit train and mentor department heads and staff to foster a highperforming team.
  • Set clear KPIs and motivate the team to meet operational and service excellence goals.
  • Collaborate with the marketing team to drive room bookings events and other revenue streams.
  • Build partnerships with local businesses and organizations to enhance the resort s visibility and offerings.
  • Ensure compliance with all health safety and regulatory requirements.


Requirements

  • Bachelor s degree in Hospitality Management Business Administration or a related field.
  • Minimum of 7 years experience in hotel operations with at least 3 years in a senior management role.
  • Proven track record of achieving financial targets and improving guest satisfaction scores.
  • Excellent leadership communication and problemsolving skills.
  • Strong knowledge of hotel systems and technology.
  • Ability to work under pressure and adapt to a dynamic environment.


Minimum of 7 years experience in hotel operations, with at least 3 years in a senior management role. Proven track record of achieving financial targets and improving guest satisfaction scores. Excellent leadership, communication, and problem-solving skills. Strong knowledge of hotel systems and technology. Ability to work under pressure and adapt to a dynamic environment.

Education

Bachelor s degree in Hospitality Management, Business Administration, or a related field.

Employment Type

Full Time

Company Industry

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