- Oversee daily hotel operations ensuring seamless coordination between departments (front office housekeeping F&B and maintenance).
- Develop and execute strategies to enhance guest satisfaction operational efficiency growth and development of the hotel.
- Prepare and manage budgets monitor financial performance and achieve revenue and profitability goals.
- Identify costsaving opportunities while maintaining service standards.
- Ensure a consistently exceptional guest experience by implementing quality assurance programs.
- Respond promptly to guest feedback and implement improvements as necessary.
- Recruit train and mentor department heads and staff to foster a highperforming team.
- Set clear KPIs and motivate the team to meet operational and service excellence goals.
- Collaborate with the marketing team to drive room bookings events and other revenue streams.
- Build partnerships with local businesses and organizations to enhance the resort s visibility and offerings.
- Ensure compliance with all health safety and regulatory requirements.
Requirements
- Bachelor s degree in Hospitality Management Business Administration or a related field.
- Minimum of 7 years experience in hotel operations with at least 3 years in a senior management role.
- Proven track record of achieving financial targets and improving guest satisfaction scores.
- Excellent leadership communication and problemsolving skills.
- Strong knowledge of hotel systems and technology.
- Ability to work under pressure and adapt to a dynamic environment.
Minimum of 7 years experience in hotel operations, with at least 3 years in a senior management role. Proven track record of achieving financial targets and improving guest satisfaction scores. Excellent leadership, communication, and problem-solving skills. Strong knowledge of hotel systems and technology. Ability to work under pressure and adapt to a dynamic environment.
Education
Bachelor s degree in Hospitality Management, Business Administration, or a related field.