Reservations Supevisor
Posted on :
26-11-2024
Employer Active
1 Vacancy
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Job Description
What you will be doing:
Reporting to the Director of Revenue responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional friendly and engaging service
- Review reservation booked daily and review arrival report
- Maintain accurate records of daily transactions and cash handling which includes currency exchange and balancing a float
- Responsible for various production reports and supply to each department concerned.
- Monitoring telephone manner and general performance of reservations staff daily.
- Monitor and coordinate group reservations activity with the Sales Department
- Follow up tentative bookings and update reservation status
- Review noshow and cancelled reservations and processes charges according to hotels policy
- Review room blocking for long stay guest and special group request.
- Maintain cordial relations with commercial clients.
- Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.
- Responsible for maintaining a neat and orderly position at all times.
- Maximize room occupancy at best rates and use upselling techniques to promote hotel services and facilities
- Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable
Qualifications :
Your experience and skills include:
- Fluent in English language written and spoken
- Knowledge of Opera (PMS) office software Revenue analysis software
- Ability to come up with unusual or innovative ideas in order to increase Revenue
- Excellent communication and people skills
- Strong training skills
- Detail oriented with a passion to provide guests with an exceptional experience
- Able to facilitate increased levels of communication with other departments to maximize guest satisfaction
- Positive and proactive in resolving problems reasoning and analytical abilities
- Takes initiative and works through obstacles taking personal responsibility for results
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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