Housekeeping House Attendant

First impressions are everything! As a Housekeeping House Attendant you will play a crucial role in the daily operations of the department. The House Attendant provides support and service for the Room Attendants maintains cleanliness throughout the hotel and delivers and retrieves guest room amenities. The pride you take in ensuring all public areas of the hotel are clean and tidy will reflect in the Guests view of our property as one of superior quality. The House Attendant also maintains the highest quality standards in all public areas assisting and supporting all housekeeping employees in assigned areas and assisting with any special cleaning projects.

• Consistently offer professional engaging and friendly service greeting guests and responding to their concerns and questions helping guests with any request.
• Create a welcoming atmosphere for visitors and guests during their stay.
• Maintain a high level of professionalism in all aspects of job performance.
• Listening and responding thoughtfully to guest requests or complains and following up with a supervisor if required
• Providing information to guests about the hotel and services offered
• Responsible for delivering and retrieving items on loan to guests such as steamers and microwaves steamers cribs
• Answering Alice/ guest request in a timely manner
• Delivering clean laundry to the Guest rooms

• The House Attendant will assist room attendants with heavy items such as mattresses and Deep Cleaning Projects

• Restock and organize room attendant closets with all the necessary linens amenities and guest supplies.
• Distribute linens effectively and in a timely manner.
• Remove dirty linens and trash from room attendants carts throughout the day and bring them to the specified areas.
• Maintain the cleanliness and organization of floor closets and ice machine areas.
• Respond to requests such as delivery of housekeeping supplies in a timely and efficient manner.
• Overall cleanliness of common areas and guest corridors.

• Cleaning Public Areas of the Hotel including but not limited to windows sweeping garbage removal vacuuming floors and carpet in common areas.
• Dusting shelfs ledges furniture in all common areas
• Cleaning all common areas restroomsLobby water stations Spa pool.
• Mopping floors as required
• Reporting maintenance problems lost and found articles and special room issues via Alice.
• Removing garbage and recycling
• Take trash and recycling to the designated area on the lower level.
• Maintain a clean safe hazard free work environment at al times.
• Monitor and control supplies and amenities and minimize waste within all areas of housekeeping.
• House Attendant will assist with cleaning and shampooing of guest room carpets as well as corridor carpets

• Provides basic shoe shine service
• Assist in managing stock inventory inform superiors when stock is running low
• Work closely with Supervisors / Coordinators in running of guest supplies including usage of how many extra beds and baby cots daily keeping track of special items sent to rooms and update accordingly.
• Prepare and makeup extra beds if/when needed.
• Assist Housekeeping Attendants when needed in topping up amenities and special room set up arrangement.
• Maintain complete knowledge of and comply with all departmental policies service procedures and standards and correct maintenance and use of equipment.
• Maintain emergency stairwells on floors free of trash and debris.
• Assist Room Attendants with stripping vacant rooms including soiled linen terry dirty glassware and trash as needed at the discretion of management and/or supervisor.
• Clean elevator car and tracks. (Clean Service and Guest Elevators from inside and out including elevator tracks.
• Sweep and wash floors vacuum carpet wash walls dust furniture and fixtures and clean ashtrays.
• Move furniture supplies and equipment.
• This job description in no way states or implies that these are the only duties to be performed by the colleague occupying this position. Colleagues will be required to perform any other jobrelated duties assigned by the supervisor or the leader.
• Maintain established cleaning/cleanliness procedures
• Follow department standards as well as assist in implementing new procedures for continuous improvement
• Follow departmental policies procedures and service standards
• Report necessary maintenance items
• Sign in and out master keys daily
• Maintain proper usage of cleaning supplies and equipment
• Maintain all brand and quality luxury service standards
• Maintain consistency in accordance to Forbes/LQA and Fairmont standards
• Conduct selfaudits of standards and participate in the feedback review of audits.
• Approach all encounters with guests colleagues and members in a professional and personalized manner
• Ensure a safe working environment is maintained at all times and that all colleagues are committed to working safely

• Follow all safety and sanitation policies including wearing appropriate PPE
• Comply with hotel security fire health and safety regulations
• Maintain all housekeeping areas organized and well presented
• Report turn in and/or log all lost and found items in a timely manner according to established procedures.
• Set up and organize closet space with designated supplies and equipment. 
• Restock work areas for the next shift as assigned. 
• Replenish supplies and equipment as needed during the shift. 
• Report any faulty equipment maintenance needs safety hazards and other problems immediately to your supervisor. 
• Monitor and control supplies and amenities and minimize waste within all areas of housekeeping.
• Maintain regular and predictable attendance
• Other duties as assigned

Qualifications :

• High School graduate or equivalent is preferred.
• Previous housekeeping experience in luxury environment preferred
• Knowledge of housekeeping or janitorial services preferred
• Excellent communication and organizational skills
• Positive attitude
• Must have a professional image and personality
• Strong interpersonal and problemsolving abilities
• Sense of initiative to surprise and delight guests
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Committed to delivering a high level of customer service
• Strong guest service orientation required
• Selfconfident proactive and able to prioritize and make effective decisions
• Ability to work flexible shifts including mornings evenings weekends and holidays
• Ability to focus attention on guest needs remaining calm and courteous at all times
• Ability to understand and comply with all company and departmental rules and regulations policies and procedures. 
• Skill in establishing and maintaining effective working relationships with coworkers and guests.
• Able to communicate both written and verbally.
• Successfully complete the training /certification process for this position.
• Ability to follow directions perform tasks with attention to detail speed accuracy and followthrough. 
• Must have ability to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods.  This is to provide a safe working environment according to OSHA regulations that would protect both the employee and coworkers.
• Great time management skills
• Ability to multi task efficiently without disrupting guest service

Remote Work :

No

Employment Type :

Fulltime