Approach all encounters with guests and employees in a friendly serviceoriented manner.
Inspect rooms to ensure that rooms are immaculately clean.
Coach staff immediately when under standard job was found with a timely follow through
Flexible availability including nights and weekend required
Supervise work of Floor Supervisors Turndown Room Attendants Housepersons Public attendants Laundry attendant and Heath club attendant.
Inspect Showrooms VIP rooms and Turndown rooms aside from the regular assigned sections to ensure that rooms are immaculately clean.
Schedule/conduct staff meetings
Ensure that maintenance requests are followed up.
Responsible for training/enforcement of Hazard Communication and Bloodborne Pathogens Programs.
Responsible for interview applicants; training of staff members; handling all disciplinary issues.
Supervise and direct all activities of lobby housemen and laundry colleagues assigned to their areas
Communicate repair work and unsafe conditions to the appropriate department
Communicate in room changes and any room status changes to the Front Desk
Assist with the training of all new hires and the retraining of senior colleagues
Plan and coordinate daily staffing needs and make any necessary changes
Plan schedule and execute special projects such as general cleaning and carpet shampooing
Ensure that par stocks (linens and amenity supplies) are maintained at specified levels follow up on any waste detected and take recurring corrections
Assist with the preparation of the weekly payroll
Assist with the preparation of the weekly schedule
Other additional duties may be assigned by management
Qualifications :
Must have knowledge of the entire housekeeping operation including payroll cost controls scheduling inventory control ordering colleague coaching & counseling and performance reviews.
Ability to work well under pressure
Willingness to work a flexible schedule
23 years of Housekeeping Supervisory experience required
Multilingual ability an asset preferably English/Spanish
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