Assistant Front Office Manager

Providing engaging sincere personalized service is one of the ways our Front Office Colleagues are turning moments into special memories for our guests at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as Assistant Front Office Manager where you will lead train and recognize your team in support of exceptional guest service!

What will you be doing:
Reporting to the Director of Front Office responsibilities and essential job functions include but are not limited to the following:

• Oversee and support the daily operations of the Front Office
• Consistently offer professional friendly and engaging service
• Assist guests regarding hotel facilities in an informative and helpful way
• Supervise and motivate Front Office staff ensuring they are welltrained efficient and provide exceptional guest experiences
• Proactively supports achievement of hotel metrics including the Front Desk upsell program and enrolling members in the hotel loyalty program
• Assist in resolving guest complaints issues or requests in a timely and effective manner
• Maintain Fairmont service standards through audits and daily coaching
• Conduct performance evaluations and provide coaching to team members
• Assist in scheduling and managing staff shifts ensuring adequate coverage during peak times.
• Communicate through preshift logs emails and departmental meetings all pertinent information for the respective shift and areas of operation
• Provide training to new front desk staff members and ensure ongoing development of team members
• Keep uptodate on industry trends hotel systems and service standards and make recommendations for improvements
• Ensure the public areas are presentable at all times
• Ensure compliance with hotel policies and procedures including safety and security regulations.
• Other duties as assigned
• Salary Range: $74000 to $99000 USD Gross annually

Your skills and experience include:

• Passion for guest service
• Excellent written and verbal communication interpersonal and leadership skills
• Highly organized resultsoriented with the ability to be flexible and work well under pressure
• Exceptional problemsolving abilities
• Degree or Diploma in Hospitality Management is an asset
• Fluency in English
• Minimum of 23 years of experience in a front desk or guest services role in a hotel with at least 1 year in a supervisory capacity
• Must have the ability to handle a multitude of tasks and Guest requests
• Knowledge of Opera Cloud Property Management System an asset
• Should possess or seek certification in basic first aid
• Strong guest service orientation and training skills background required
• Ability to work independently and prioritize responsibilities
• Flexibility to work evenings weekends and holidays
• Experience with a Hotel loyalty program an asset
• Computer proficiency in a Windows environment (Word Excel PowerPoint)

Visa Requirements:
Must have proof of eligibility to work in the United States.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit  

Do what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Fulltime