Service Provider- Change Management ID-2524
Service Provider- Change Management ID-2524
Posted on :
25-11-2024
Employer Active
1 Vacancy
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Job Description
As a Service Provider you will:
- Routinely review the tickets queue to ensure a 4hour response time.
- Provide multichannel support (phone email internal chat) for change reporting.
- Develop and maintain a change and configuration management dashboard to reflect uptodate change status at all times.
- Provide regular reporting on change and configuration management performance.
- Escalate critical requests to appropriate channels within 4 hours.
- Lead Technical Review Board (TRB) meetings ensuring all Change Requests are properly prepared for consideration.
- Control the Release and Deployment of all Change Requests approved by the Domain Change Advisory Board (DCAB).
- Provide meeting minutes and reports for various boards including TRB RGB and Enterprise Change Management Board.
- Attend meetings with various stakeholders and senior decisionmaking staff.
- Create regular reports on change management activities including successes and areas for improvement.
What You Bring to the Table:
- Experience in the Cyber Security domain (SIEM Computer Forensics Vulnerability Assessment Network intrusion prevention Full packet capture Public Key Infrastructure Crypto).
- Proven experience in developing and implementing ITIL v3/v4 service management processes and procedures.
- A solid understanding of change management methodologies tools and techniques and how to apply them effectively.
- Experience working within a matrix management environment.
- Experience managing change across a global organization.
- Five or more years of relevant change and configuration management experience at the management level.
- Five or more years of experience supporting business process/systems changes.
- Advanced level working knowledge of Network design (IP addressing Routing/Switching high availability).
- Advanced level of working knowledge of System design (Virtualization Operating Systems Backup and recovery).
You should possess the ability to:
- Demonstrate strong stakeholder management skills and maintain effective relationships with internal stakeholders at all levels.
- Be flexible and adaptable able to work in ambiguous situations.
- Exhibit excellent coaching skills.
- Communicate effectively both written and verbal.
- Lead and manage meetings effectively.
- Analyze and assess risks associated with change requests.
- Provide clear and concise reporting on change management activities.
What we bring to the table:
- A dynamic and challenging work environment.
- Opportunities for professional growth and development.
- A supportive team culture.
- Access to advanced tools and technologies.
- Competitive compensation and benefits.
Employment Type
Full Time
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