Desktop Support Engineer
Desktop Support Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
configuration and Wi fi/Network troubleshooting
Escalating unresolved problems as per the Escalation processes through the Service Desk
keeping all relevant personnel in the communication loop.
Configuration/ reconfiguration of client machines to ensure optimum performance and
service availability to all users.
Call logging & followup action with the principal Vendors (HP Dell Lenovo and others) for
warranty related incidents keeping helpdesk informed.
To complete projects undertaken in stipulated time.
Supporting users by providing a timely and clear indication of the nature of the problem the estimated
time of completion and possible workaround.
Escalating unresolved problems as per the Escalation processes through the Service Desk keeping all
relevant personnel in the communication loop.
Configuring of print server and resolving all printing problems of users.
Arranging/ downloading from Internet and loading of drivers of peripherals as & when need arises.
Configuration/ reconfiguration of client machines to ensure optimum performance and service
availability to all users.
Client configuration of MS Outlook/ other email clients.
Installing reloading reconfiguring of any desktop/ office automation software Email clients browsers
applications clients of any application etc. as and when required.
Reestablishing the network connectivity and application availability after any hardware/ software failure.
In case of hard disk failure the engineer should retrieve the data & transfer to the replaced disk.
Ensuring latest version of antivirus software is loaded on all Pcs / Laptops & is active at all times.
PC audit for all location.
Aware of Installation & troubleshooting of critical applications & their usage guidelines.
Call logging & followup action with the principal Vendors (HP Dell Lenovo and others) for warranty
related incidents keeping helpdesk informed.
Operating Systems (OS) installation / reinstallation upgrades and patches for desktops when necessary.
Configuration of Print devices (network and local) on desktops.
To complete projects undertaken in stipulated time.
Employment Type
Full Time
Company Industry
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
