Customer Services Professional 1
Customer Services Professional 1
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1 Vacancy
Job Description
Impacts: The role involves using decisionsupport tools to answer questions and/or process HR transactions as well as solving problems that are sometimes unstructured and that may require reliance on conceptual thinking. In addition a broad knowledge of client products and services would be expected.
Key Responsibilities: These positions are expected to contribute to and deliver business processes with service excellence.
*Answer calls emails and inquiries on a variety of HR topics with a focus on payroll.
*Research and retrieve information using company resources and case management systems.
*Communicate clearly and concisely with diverse stakeholders via phone email and other channels.
*Maintain accurate records of all customer interactions and transactions per HR policies.
*Apply knowledge of HR procedures to independently solve problems and answer questions.
*Proactively identify and propose solutions to improve customer satisfaction and operational efficiency.
*Utilize decisionsupport tools to process HR transactions and analyze data. *Collaborate effectively with team members to foster a positive and productive environment.
*Continuously learn and grow your HR knowledge and skills.
Experience:
Typically these functions review to 2 to 5 years of relevant experience in a HR support or customer service role.
* Excellent communication and interpersonal skills with the ability to build rapport and trust.
*Preferred experience with payroll process and knowledge of HR Policies and procedures.
* Strong analytical and problemsolving skills with the ability to think critically and independently.
* Proficient in Microsoft Office Suite and related technologies.
* Ability to prioritize and manage multiple tasks simultaneously in a fastpaced environment.
* Spanish fluency preferred.
Employment Type
Full Time
