OCTO Office 365 Jr Administrator
OCTO Office 365 Jr Administrator
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1 Vacancy
Job Description
Complete Description:
We are seeking a motivated and detailoriented Microsoft Office 365 Junior Systems Administrator to support the Microsoft 365environment. The Junior Administrator will assist with the daily management and troubleshooting of Microsoft 365 services with a focus on providing responsive and effective enduser support.
Key Responsibilities:
- Provide support to endusers for Microsoft 365 services such as Exchange Online Teams SharePoint OneDrive and Intune.
Address and troubleshoot clientside issuesrelated to Microsoft 365 handling escalations from OctoHelps and working toresolve tickets efficiently.
Escalate complex or unresolved issues to senioradministrators and other relevant IT staff as needed.
Perform bulk activations user setup andlicense assignments within the Microsoft 365 admin center to support useronboarding and maintenance.
Collaborate with senior administrators and ITteam members to implement best practices improve support processes andenhance user experience.
Develop and deliver user training on Microsoft365 features and create documentation to help endusers maximize theplatforms capabilities.
Actively monitor and report on system performance and security identifying potential issues proactively to ensure smooth operation.
Qualifications:
- Well versed in Microsoft 365 administration.
- Experience with enduser support and troubleshooting for Microsoft 365 services.
- Experience with endpoint management usinb various MDM services (Workspace One Intune)
- Familiarity with Exchange Online.
- Ability to follow structured migration and onboarding processes.
- Strong communication skills for providing effective user training and support.
Minimum Education/Certification Requirements:
Employment Type
Full Time
