Furniture Customer Advisor

Roles and responsibilities

1. Team Leadership and Supervision:

• Lead the Sales Team: Supervise and manage the furniture sales team, providing guidance, training, and support to ensure they meet individual and team sales targets.
• Training and Development: Conduct regular training sessions to enhance the team’s knowledge of furniture products, sales techniques, customer service practices, and store policies. Ensure the team is well-versed in the latest furniture trends, materials, and design concepts.
• Motivate and Inspire: Foster a positive and motivating work environment by recognizing achievements, encouraging team collaboration, and maintaining high morale. Help the team develop strong relationships with customers and drive performance.
• Delegation of Tasks: Assign tasks and responsibilities to sales associates, ensuring coverage of the sales floor during peak hours and efficient handling of day-to-day operations.

2. Sales Management and Target Achievement:

• Achieve Sales Goals: Work closely with the team to ensure that sales targets for the furniture department are met or exceeded. Implement strategies to drive sales growth, increase average transaction value, and enhance customer engagement.
• Monitor Sales Performance: Track sales performance on a daily, weekly, and monthly basis. Analyze sales trends, customer preferences, and inventory levels to adjust sales strategies accordingly.
• Promote Products: Actively promote the sale of furniture items, including high-margin or promotional products. Offer suggestions on upselling and cross-selling related products like home décor, accessories, and warranty services.
• Customer Follow-up: Ensure follow-up with potential leads, customers who showed interest but didn’t purchase, and those who have made inquiries about custom or special orders.

3. Customer Service and Relationship Management:

• Customer Engagement: Lead by example in offering exceptional customer service. Help customers with inquiries, offering advice on furniture selection based on their needs, preferences, and space requirements. Offer solutions for custom furniture orders, fabric choices, or room design ideas.
• Conflict Resolution: Address customer complaints or concerns related to product quality, delivery issues, or returns. Ensure timely and effective resolution of any problems to maintain customer satisfaction.
• Enhance Shopping Experience: Create a positive shopping environment by providing knowledgeable, friendly, and helpful service. Ensure that customers feel comfortable and well-informed throughout their buying journey.
• Customer Feedback: Actively seek and gather customer feedback, ensuring that it is communicated to the store management team for potential improvements in service and product offerings.

Desired candidate profile

• Leadership and Management Skills: Strong ability to lead, motivate, and develop a sales team, ensuring productivity and high morale.
• Sales Skills: Deep knowledge of sales techniques, including upselling, cross-selling, and closing sales. Ability to motivate the team to achieve sales targets.
• Customer Service Excellence: Strong interpersonal skills and the ability to resolve customer complaints and concerns effectively and professionally.
• Product Knowledge: Expertise in the furniture industry, including trends, materials, design, and manufacturing processes.
• Organizational Skills: Ability to manage inventory, monitor stock levels, organize displays, and keep the department well-stocked and clean.
• Communication Skills: Excellent verbal and written communication skills, especially in interacting with customers and managing a team.
• Problem-Solving Abilities: Ability to find solutions to customer complaints, operational challenges, and inventory discrepancies.
• Time Management: Efficient in managing multiple tasks, prioritizing responsibilities, and meeting deadlines.
• Attention to Detail: Ensuring accuracy in pricing, inventory tracking, product knowledge, and store presentation.