Electrical Supervisor

Roles and responsibilities

1. Team Supervision and Leadership:

• Manage Sales Team: Supervise a team of salespeople in the electrical appliances department, ensuring that they are motivated, well-trained, and providing high-quality customer service.
• Task Delegation: Assign specific tasks to team members based on priorities (e.g., assisting customers, restocking shelves, setting up displays, handling inventory), ensuring optimal coverage on the sales floor.
• Training and Development: Provide ongoing training to staff on product knowledge, customer service techniques, sales strategies, and store policies. Ensure that the team is up-to-date on new product arrivals, promotions, and industry trends.
• Performance Monitoring: Set individual and team performance goals, track sales performance, and provide feedback to improve efficiency, productivity, and sales. Conduct regular performance reviews and offer constructive feedback.
• Conflict Resolution: Address any team conflicts or performance issues and take appropriate action to resolve them. Ensure that the team works collaboratively and maintains a positive work environment.

2. Sales Management and Target Achievement:

• Achieve Sales Targets: Work with the sales team to meet or exceed department sales goals. Motivate and encourage staff to actively sell electrical appliances and upsell or cross-sell additional products.
• Promotions and Incentives: Implement and track store promotions, discounts, and special offers. Ensure that the sales team is well-versed in current promotions to present these effectively to customers.
• Sales Performance Monitoring: Analyze daily, weekly, and monthly sales reports to monitor team performance and identify areas for improvement. Adjust strategies and goals based on these insights.
• Customer Engagement: Lead by example in engaging with customers, offering assistance, demonstrating products, and providing detailed product information to close sales.

3. Customer Service and Relationship Management:

• Customer Complaints Resolution: Address customer issues or complaints related to products, pricing, delivery, or post-purchase support. Ensure that customer problems are resolved quickly and effectively, maintaining high customer satisfaction levels.
• Customer Feedback: Collect customer feedback to identify opportunities for improvement in products, services, or sales techniques. Act on this feedback to enhance the shopping experience.
• Service Standards: Ensure that the team consistently delivers excellent customer service, providing detailed product information and personalized recommendations to customers.

Desired candidate profile

• Leadership Skills: Strong ability to lead and motivate a team, ensuring high performance, accountability, and morale.
• Sales Expertise: Proficient in sales techniques and achieving sales targets. Ability to coach and guide the sales team to maximize sales potential.
• Product Knowledge: In-depth knowledge of electrical appliances, including features, functions, energy ratings, and technological advancements.
• Customer Service Excellence: Ability to handle complex customer inquiries or complaints, ensuring a positive customer experience.
• Inventory and Stock Management: Strong organizational skills for managing stock levels, performing inventory audits, and ensuring proper product placement and availability.
• Communication Skills: Excellent verbal and written communication skills, particularly when interacting with customers and managing a team.
• Problem-Solving: Ability to identify problems, resolve conflicts, and implement solutions efficiently.
• Time Management: Efficient at handling multiple tasks simultaneously, prioritizing responsibilities, and managing time effectively.
• Tech-Savvy: Proficiency in using inventory management systems, POS systems, and other digital tools to streamline operations.