Security Supervisor

Roles and responsibilities

1. Supervision and Leadership of Security Personnel:

• Team Supervision: Lead, train, and manage a team of security officers or guards, ensuring they perform their duties effectively and in accordance with security protocols.
• Shift Management: Schedule shifts and allocate security staff across various areas of the premises to ensure round-the-clock coverage, especially during peak times or high-risk periods.
• Training and Development: Provide ongoing training to security staff on procedures, safety protocols, emergency response, and handling specific situations (e.g., theft, medical emergencies).
• Performance Monitoring: Monitor and evaluate the performance of security staff, providing feedback and corrective action when necessary. Ensure all security personnel meet professional and ethical standards.
• Conflict Resolution: Address any conflicts or performance issues within the security team, resolving them promptly to maintain a harmonious work environment.

2. Risk Assessment and Security Planning:

• Conduct Risk Assessments: Regularly assess potential security risks to the facility or organization, identifying vulnerabilities and recommending improvements to minimize risks.
• Security Protocols and Procedures: Develop, implement, and regularly update security procedures and protocols for the safety of people, property, and assets. This may include guidelines for access control, surveillance, emergency evacuation, and incident reporting.
• Emergency Preparedness: Ensure that security staff are prepared to respond quickly and efficiently to emergencies such as fires, medical emergencies, intrusions, or other critical incidents. Coordinate with local law enforcement or emergency services as needed.

3. Monitoring and Surveillance:

• Surveillance Systems Management: Oversee the operation of surveillance equipment (CCTV cameras, alarms, access control systems, etc.), ensuring that security systems are functioning properly and covering key areas.
• Real-Time Monitoring: Actively monitor security cameras and alarm systems, identifying and addressing any suspicious activity or breaches in real-time.
• Incident Documentation: Maintain accurate records of incidents, activities, or security breaches, including the nature of the issue, responses taken, and outcomes. Prepare detailed incident reports when necessary.

Desired candidate profile

• Leadership and Management Skills: Strong ability to lead, manage, and motivate a team of security staff, ensuring they perform duties effectively and maintain high standards.
• Communication Skills: Clear and effective communication with both security staff and other departments. Ability to write detailed incident reports and communicate with external authorities as needed.
• Problem-Solving and Decision-Making: Ability to make quick decisions in high-pressure situations, solve problems effectively, and take appropriate actions to resolve security incidents.
• Attention to Detail: Keen eye for spotting potential security risks, monitoring surveillance equipment, and ensuring that all protocols are followed accurately.
• Conflict Resolution: Ability to handle disputes or conflicts between employees, customers, or intruders with professionalism and diplomacy.
• Crisis Management: Ability to respond to emergencies with calmness and efficiency, coordinating with emergency services and managing evacuations or other critical situations.
• Physical Fitness: Physical stamina and fitness to patrol the premises, respond to emergencies, or manage security operations effectively.