Guest Relation Executive-Front Office
Guest Relation Executive-Front Office
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Job Description
Responsible for ongoing communication of pertinence using the logbook provided to other shifts.
Responsible for ensuring that clear and constant communication lines are kept with all staff other area and Departments.
To ensure that all guest enquiries and requests are attended to in a helpful professional yet warm and friendly manner.
To ensure on a daily basis that you are fully aware of all arrivals to the Hotel and in particular VIPs and return guests and that you are aware of any special requests so that they may be acted accordingly.
To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors.
To ensure you have a complete and thorough knowledge of the outlets of the hotel their operating hours and the scope of services that they provide.
To ensure that Guest Relations Desk is not left unattended at anytime whilst on duty.
To be completely aware of the Fire and Emergency Procedures of the hotel and your responsibilities in an emergency.
To acquire through training provided a complete knowledge of all policies and policies as set down by the hotel that relate specifically to the Guest Relations.
Qualifications :
- Excellent interpersonal and communication skills with fluency in English (additional languages are a plus).
- Strong problemsolving abilities and the ability to remain calm and composed under pressure.
- Exceptional attention to detail and organizational skills.
- Ability to multitask effectively and prioritize guest needs in a fastpaced environment.
- Proficiency in using computer systems and hotel management software
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
