General Manager Fairmont Vancouver Airport

As the General Manager of Fairmont Vancouver Airport you will embody the essence of luxury hospitality. Your dynamic and handson approach is fueled by a deep passion for developing people and fostering an entrepreneurial spirit. A true brand and guest ambassador you will challenge conventions consistently seek solutions and infuse innovation into every facet of the hotel experience and every function of the business.

Your seasoned leadership style will blend diplomacy with relationshipbuilding prowess cultivating strong connections with both internal and external stakeholders including Owners and the Community. Your ability to engage with ownership and strategize revenue enhancements will be coupled with an innate talent for envisioning the hotels longterm trajectory.

A refined sense of finance and business acumen will be at the core of your decisionmaking grounded in an unwavering commitment to delivering a worldclass product and service. By seamlessly weaving local heritage and culture into our offerings you will not only create an authentic guest experience but also drive excellence across all dimensions of our operations.

In your role as a catalyst for exceptional service you will uphold the highest standards infusing every interaction with the kind of genuine care that leaves an indelible mark on our guests. Nurturing an environment of continuous growth and skill development you will inspire our colleagues to consistently exceed expectations turning moments into special memories for every guest.

As a strategic leader you will play a pivotal role in shaping our strategic direction. Your involvement in goal setting and objective communication will propel business growth and solidify the hotels reputation as a distinguished luxury destination. Your ability to foster positive relationships with ownership will ensure a harmonious partnership that aligns with our overarching strategy while enhancing the hotels performance and prestige.

Your leadership will be synonymous with setting industry benchmarks and redefining luxury hospitality. Your commitment to excellence coupled with your innovative approach will leave an enduring mark on our iconic brand and create a legacy of unparalleled guest memories.

Key Behaviours and Responsibilities:

Act with an open mindset:

• Embrace innovative ideas adapt to change and encourage a culture of innovation and continuous learning.
• Demonstrate explicit knowledge and awareness of company standards as an integral role model.
• Build quality relationships with the management team.
• Create an environment that encourages innovation challenges traditional thinking and fosters a speakup culture.

Create positive impact working with others:

• Foster an inclusive and collaborative work environment empowering colleagues to contribute their best and building strong relationships based on trust and respect.
• Create a collaborative and inclusive environment where all colleagues are encouraged to provide input.
• Actively listen to team members ideas concerns and feedback and incorporate their input into decisionmaking processes.  
• Recognize and appreciate the contributions and wellbeing of colleagues.

Strive for guest satisfaction:

• Exhibits a deep understanding of the luxury hospitality landscape and guest expectations ensuring that the guest experience consistently exceeds industry standards.
• Maintain product and service quality standards by conducting ongoing evaluations.
• Handle VIP Guests and understand international protocols for government officials and royalty.
• Monitor guest/client feedback address concerns promptly and implement improvements to optimize satisfaction.

Consistently deliver excellence:

• Demonstrates a comprehensive understanding of ownership groups investment objectives and formulates strategic business plans that align with those objectives; ensuring preservation and maximization of the hotels assets.
• Set high performance standards lead by example and drive a culture of continuous improvement and quality across all the hotel.
• Exhibits expertise in sales marketing and revenue management driving the hotels performance in the luxury hospitality market.
• Maximize financial performance control costs and execute marketing and operational activities that produce results meeting or exceeding the hotels business plan.
• Recognize and reward outstanding performance and celebrate achievements within the organization.

Enable team success: 

• Support the professional growth and development of colleagues through coaching mentoring and providing opportunities for learning.
• Encourage individuals to take on challenging assignments and stretch their capabilities.
• Provide regular feedback and guidance recognizing achievements and offering constructive suggestions for improvement.
• Create a safe and empowering environment where individuals feel comfortable taking risks expressing their ideas and learning from failures.
• As applicable brings experience in working with labor unions maintaining constructive relationships and ensuring harmonious teamwork.

Create clarity

• Articulates a clear and comprehensive vision for the hotel aligning goals and objectives with ownership groups investment strategy.
• Effectively communicates organizational vision goals and expectations fostering a shared sense of purpose and direction among team members.
• Demonstrates adeptness in overseeing renovation projects maintaining transparency and open communication throughout the process.
• Addresses ambiguity and navigates complex situations with transparency fostering an environment of clear direction and effective problemsolving.

 Inspire for top performance:

• Lead with passion and integrity motivate and inspire others to achieve their best.
• Market plans and ideas successfully reducing key and complex ideas and messages to clear memorable and compelling statements.
• Embodies an entrepreneurial spirit inspiring innovative thinking and fostering a culture that encourages taking calculated risks.
• Recognizes and rewards outstanding performance cultivating an atmosphere of achievement and recognition.
• Promotes continuous development and growth offering resources and guidance to nurture professional skills and talents.
• Champions a speakup culture creating an environment where diverse opinions are valued and individual contributions are celebrated.
• Convince others negotiate debate and find winwin solutions.

Qualifications :

Essential / highly desirable attributes:

• Prior experience with luxury brands
• Previous General Manager position with experience in a group city center property
• Strong educational background with professional qualifications and a continuous learning mindset. 
• Strong Food & Beverage experience with a focus on banquets & catering.
• Experience in managing owner relations.
• Demonstrated leadership organizational and interpersonal skills.
• Creative thinker with excellent communication and presentation skills.
• Bottomline oriented with a focus on quality guest service and teambuilding.
• Creative and innovative mindset.
• Proven ability to effectively lead and manage a nonunionized workforce fostering positive employee relations and maintaining a harmonious workplace environment.
• Ability to collaborate and work in a fastpaced environment.
• Excellent sense of prioritization and time management.
• Professional demeanor and strategic orientation.
• Highly motivating with a positive attitude to motivate colleagues to exceptional results and operational excellence
• Highly organized with an entrepreneurial spirit.
• Engaging friendly and charismatic with a natural ability to connect with guests.
• Passionate about creating memorable experiences and turning moments into special memories.

Remote Work :

No

Employment Type :

Fulltime